Modern customer centric organizations like Amazon, Uber and AirBNB are re-writing the rules – delivering beautiful, complete, self-service experiences; with the least amount of human interaction. No one at Amazon handles your order, no one at Uber calls the driver and no one at AirBNB books your reservation.
Delivering services customers want – better than ever, with minimal human intervention, is critical today. ServiceNow brings a revolutionary workflow platform for creating end-to-end services that customers love. Whether for IT, HR, Facilities or Customer Service, the essential need for a beautiful, consistent, complete customer experience is the same.
Three years ago, we asked, “why can’t our customers provide an “Amazon like” service experience for their customers?” And the answer was, “They can.” Starting with IT, we began looking at all of Service Management from the customer’s eyes, and this changed everything. We call this Customer Centric Service Management.