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Evergreen is a US service management consulting firm for upper mid market & enterprise sized entities in both the public and private sectors.  We help our clients to deliver “Amazon like” customer centric service management - in IT, HR, Facilities, Legal and Customer Service. 

Modern customer centric organizations like Amazon, Uber and AirBNB are re-writing the rules – delivering beautiful, complete, self-service experiences; with the least amount of human interaction. No one at Amazon handles your order, no one at Uber calls the driver and no one at AirBNB books your reservation.

Delivering services customers want – better than ever, with minimal human intervention, is critical today. ServiceNow brings a revolutionary workflow platform for creating end-to-end services that customers love. Whether for IT, HR, Facilities or Customer Service, the essential need for a beautiful, consistent, complete customer experience is the same.

Three years ago we asked, “why can’t our customers provide an “Amazon like” service experience for their customers?” And the answer was, “They can.” Starting with IT, we began looking at all of Service Management from the customer’s eyes in, and this changed everything. We call this Customer Centric Service Management.

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Best Practices for Creating an Organized Service Catalog Taxonomy

What Is a Taxonomy? Quite simply, a taxonomy is the science of naming and classifying things. ...
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Best Practices for an Effective IT Service Design Process (A Provider's Perspective)

Providing consistent end-to-end services enables beautiful customer experiences I talk about Amazon ...
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ITSM Platforms: Here's What You Need To Look For To Deliver Beautiful Customer Experiences

Providing an Amazon-like customer experience requires knowing the three constituents of a service ...
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