Thought Leadership for
IT Service Management Professionals

Amy Mergler

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Business Service Management – IT Services vs. Business Services

Posted by Amy Mergler

Over the last several years organizations have begun to see the value of defining and reporting against business services. However there has been some confusion around what constitutes business services and what constitutes a technical service. What are the differences and where do we, as IT professionals, draw the line between? More importantly, how do we explain the difference to the business?

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Topics: ITIL, Business Service Management, Business Services Management, BSM


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