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Thought Leadership for
IT Service Management Professionals

Scott Davis

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IT Service Catalog: 4 Steps to an Effective Service Catalog (Part 4)

Posted by Scott Davis

Are you experiencing problems with your service catalog? Does your service catalog fall short of your customers’ expectations? Or are you planning a re-deployment or ground-up service catalog capability and are unsure exactly where to start?

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IT Service Catalog: 4 Steps to an Effective Service Catalog (Part 3)

Posted by Scott Davis

The basics for developing and maintaining an effective service catalog are simple. And a simple approach can help you overcome many of the challenges required to manage the complexity and deliver effectively.

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Topics: Service Catalog, Service Management, Service Catalog Management, Procurement Catalog Management, IT Service Catalog



IT Service Catalog: 4 Steps to an Effective Service Catalog (Part 2)

Posted by Scott Davis

The basics for developing and maintaining an effective service catalog are simple. While simple in concept, this approach will require an initial and ongoing level of diligence to ensure effective performance. Today I will discuss the second of four steps to an effective service catalog.

Step #2: Keep your Catalog Clean and Accurate

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Topics: Service Catalog, Service Catalog Management, Change Management, IT Service Catalog



IT Service Catalog: 4 Steps to an Effective Service Catalog (Part 1)

Posted by Scott Davis

Are you experiencing problems with your service catalog? Does your service catalog fall short of your customers’ expectations? Or are you planning a re-deployment or ground-up service catalog capability and are unsure exactly where to start?

Read More

Topics: Service Catalog, Service Catalog Management, IT Service Catalog



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