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Thought Leadership for
IT Service Management Professionals

Steph Velte

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Service Catalog Workshop Series: ITIL-Based Simulation Training

Posted by Steph Velte

Responding to Customer Demand, Evergreen Delivers Complementary ITIL-Based Simulation Approach Training Nationwide

Evergreen Systems is pleased to announce our Service Catalog Workshop Series. Coming soon to city near you! Planned stops include New York City, Dallas, Houston, Atlanta and Los Angeles.

The intensive one-day seminar leads participants through an interactive case study, and attendees work in teams to design both strategy and practical solutions. A key component of the workshop is hands-on experience in developing objectives and creating strategies for delivering business-valuable services end-to-end. Equally beneficial is the ability for attendees to engage with peer professionals to share experiences, and to receive coaching directly from Evergreen’s experienced IT consultants whom lead the sessions.

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Topics: Service Catalog, ITIL, Service Now, ServiceNow, Service Portfolio, Service Catalog Consulting, Service Catalog Training



IT Asset Management Strategy: Is Yours Mature, or Just Old?

Posted by Steph Velte

Asset Management maturity doesn’t come with age. Remember the Cheez-It® commercials where a block of cheese is being tested for their maturity? In the first scene the cheese tells a joke, and the tester dutifully checks “Not Mature” on his clipboard. After some time passes, the next test shows the cheese politely replying to questions, and the tester, this time, is able to check the “Mature” box.

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ServiceNow: CMS, Runbook Automation, on the Evergreen Blog

Posted by Steph Velte

For many of you it is "Spring Break" - you are on a trip with your family, relaxing...and the kids are enjoying time off from school. Here at Evergreen Systems, I am preparing for our participation in Knowledge13, presented by ServiceNow in Las Vegas, NV on May 12 - 16. Evergreen will be an exhibitor (come see us in Booth 1125); and we will be taking advantage of the great training sessions and networking opportunities too.

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ITAM Success and Common Pitfalls: A Consultant's View

Posted by Steph Velte

As an ITAM consultant I have been helping organizations with IT Asset Management process improvement and HP Asset Manager implementation for more than 10 years. Within this capacity I have primarily served as an architect and PM making sure the implementation of technology improves, enhances and facilitates sound asset management business objectives and processes. Based on this experience, I wanted to share my perspective on some of the keys to the successful implementation of ITAM software along with some of the common pitfalls. This is not an exhaustive list, but understanding and applying these concepts will help ensure your ITAM implementation is successful.

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Topics: ITAM, IT Asset Management, HP Asset Manager, Asset Management, SAM, HP AM, Software Asset Management



Service Request Catalog: 5 Elements for a Good User Experience

Posted by Steph Velte

When IT creates a service request catalog or shopping cart for IT customers to order goods and services, it often comprises of all the components necessary to fulfill the needs of IT. For example, it may allow users to gain access to systems by prompting them with all the necessary data points IT needs to provision the account and roles for that system. The fault with the design of these service request catalog systems is that the focus is on the needs of IT more than the target customers. These solutions often fail to ask the question, “Does my service request catalog provide a good shopping experience for my customers?”

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Topics: Service Catalog, Service Management, Service Request Catalog, IT Self Service



Database Automation - Move Beyond the Data Center Bottleneck!

Posted by Steph Velte

Today data centers run very lean. Agile development, virtualization and cloud "thinking" are driving up work levels and service responsiveness expectations. Most data center budgets are not keeping pace with the increase in demand.

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Cloud and Automation: Adopt or Evolve?

Posted by Steph Velte

We often hear our clients talk about "adoption" and what they are doing to persuade their IT and Business resources to adopt new technologies, new processes and new initiatives to drive innovation and new revenue opportunities. Data Center Transformation, Data Center Automation and Data Center Consolidation have been recent catalysts (and in some cases forced catalysts) that have attempted to force changes in IT and business processes. Organizations have thought moving these projects forward with executive orders would promote adoption of the new technologies and platforms and that would enhance their abilities to transform the way they delivered services to their customers, consumers and even internally. Adoption defined:

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Topics: Automation, Data Center Automation, Cloud Management, Cloud Strategy, Cloud



Software Compliance in a Virtual Desktop Environment

Posted by Steph Velte

Software Asset Management continues to be a primary driver of the IT Asset Management industry. Minimizing licensing costs while at the same time ensuring compliance and limiting audit risk is an area that most organizations still do not have a good handle on. It’s easy to understand why.

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Topics: Service Catalog, ServiceNow, Automation, Cloud, ITAM, Runbook Automation, Automation Use Case, Asset Management, SAM



Private Cloud: 5 Tips for Success

Posted by Steph Velte

Check out Evergreen EVP Jason Whiteside's short three minute video to learn why software dev & test is THE killer business use for Private Cloud today...and hear his five steps to ensure your Private Cloud is successful.

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Topics: Private Cloud, Software Dev in the Cloud, Software Dev & Test



Service Portfolio: 5 EZ Steps to Understand Costs, Eliminate Duplicates

Posted by Steph Velte

Creating a Service Portfolio and ultimately publishing a Service Catalog provides the business customer with information they need on the cost and composition of a service. Frequently, we find that IT organizations have not adequately detailed the components of a service or the associated costs. This can lead to poor quality of the service due to inconsistent execution, the inability to modify the service easily given changes in the business and a lack of true understanding of the cost and value of the service in meeting the needs of the organization.

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Topics: Service Catalog, Service Portfolio, Service Portfolio Cost Reduction



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