Customer-Centric IT Service Management

Thought Leadership for
IT Service Management Professionals

Customer-Centric IT Service Management

Posted by Stephanie Nicoll

Thu, Mar 03, 2016

Don Casson, CEO of Evergreen Systems lead a panel discussion today at the ServiceNow User Group (SNUG) in Minnesota with executives from Thomson Reuters and BCBS of Minnesota discussing the importance of, and strategy behind, customer-centric ITSM. 

Executives want a beautiful, "Amazon-like” IT experience for employees. While this logically starts with the employee Service Catalog & Portal, it raises a lot of questions:


 

ServiceNow User Group ITSM Panel Discussion


How do we design it?...What are the best practices? ...What do our customers really need and want from us?… Can it be done incrementally in a way that doesn’t overwhelm IT?

Missed the SNUG? No problem! Learn more in our recorded webinar: 

IT Service Catalog Success - Create an "Amazon-Like" IT Service Management Experience


Topics: Service Catalog, ServiceNow, IT Service Catalog, ITSM, IT Service Management, IT Self Service, ITSM Strategy, Customer-Centric IT

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