How do you get ready for a Service Catalog Project?

Thought Leadership for
IT Service Management Professionals

How do you get ready for a Service Catalog Project?

Posted by Stephanie Nicoll

Wed, Mar 30, 2016

Few Organizations have practical experience planning for a successful Service Catalog project.

Can you answer these questions:

  • What are the best practices?  
  • How do we measure success? 
  • What roles & responsibilities will we have?
  • What are the customer & executive expectations?  
  • How do we include them in the process?  
  • How do we build a simple strategy & roadmap to guide decision making?  
  • What options do we have for getting started? 
  • Can we just start simply and then evolve?

Successful Service Catalog projects are dramatically different than many other IT projects. 

Learn the answers to these questions and more in our live webinar with Q&A on Thursday, April 7 at 2:00pm EDT (Washington, DC).

Join Don Casson, CEO of Evergreen as he explains the 5 steps to prepare your team for success with your IT Service Catalog project. Then, Jeff Benedict, ITSM Practice Leader, will demo our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies. 

At the conclusion of the event both Don and Jeff will be available to answer questions from attendees. 

Pre-registration is required

Note: Registration for future live webinars, and recordings and slide decks from previous events, are available on the Resources page of the Evergreen website.

 

Topics: Service Catalog, Service Now, ServiceNow, IT Service Catalog, ITSM, IT Service Management, IT Self Service, IT, IT Strategy, IT Webinar

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