IT Cost Transparency: The Top 3 Advantages (of the Top 10!)

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IT Service Management Professionals

IT Cost Transparency: The Top 3 Advantages (of the Top 10!)

Posted by Jason Whitesides

Fri, Sep 19, 2014

Top 3 of this Top 10: The Advantages of IT Cost Transparency

Top 3 Advantages of Cost TransparencyI recently saw this article, 10 Advantages of IT Cost Transparency

Here are my top 3 of the top 10!

The first that struck a chord was to "replace Assumptions with Facts." I have been in many meetings where important decisions are made based on assumptions. Sometimes these assumptions are good, and other times they can drive an organization to make sweeping changes simply based on one or two of the most recent data points. Having systems available to provide IT with key data, where questions can be answered, where research can occur quickly and where cost is demystified allows people to make much better decisions. The truth is those decisions are being made right now – they are being made anyway – think about how much better your organization could be if the decisions were based in facts.



Number two with me was "Proactive Change in Behavior." This is something that is often overlooked as a benefit for getting cost transparency in place. As Michael LeBouef said, "What gets measured gets done." When we show data back to our people allowing them to take action, amazing things will happen. I heard one CIO talk about how, by simply providing cost transparency, it influenced people to want to drive unnecessary costs out of the service being delivered. Month after month it became almost a game to see if they could influence costs out of the services being provided. Once the data was present, people started to work around the same goals.

Finally the idea that "Cost Transparency Means More Leverage." I see this as being a crystallization of what IT leaders are really trying to accomplish. IT organizations are under a lot of stress, they are the butt of many jokes, and shadow IT is providing options around them. By pulling all IT costs into a system and allowing for even non-IT related technology spends to be evaluated, the business can start to make real decisions on what makes sense and what does not. You know our position on what the Big Lever is. However, by putting cost transparency in place, you give that lever a nice fulcrum.

It's time to take steps towards Cost Transparency in IT.

 

Check out our upcoming webinar: Apptio Service Desk Insights for ServiceNow: Are You the CEO of Your Service Desk? You Could See the Cost of All You Do in 3 Days! CLICK HERE for more information and registration!  Presented live on Thursday, October 16, 2014.


About the Author

Jason Whitesides, Executive Vice President of Enterprise Solutions - Evergreen SystemsAs the EVP of Enterprise Solutions, Jason is charged with evaluating the solutions that Evergreen provides to make sure we are bringing value to our customers. Additionally, he is responsible for innovation and works with our key customers, practice managers and senior consultants to develop programs and initiatives that will lead transformation of IT. Jason also manages all pre-sales technical solutions support at Evergreen.

Jason has more than 20 years’ experience in IT. He has been with Evergreen since it merged with net.works (NDW) in 2008. He is an alumnus of Brigham Young University where he majored in Electrical Engineering.

 

Photo credit: <a href="https://www.flickr.com/photos/robie06/3275523331/">Roberto_Ventre</a> via <a href="http://photopin.com">photopin</a> <a href="http://creativecommons.org/licenses/by-sa/2.0/">cc</a>

 

Topics: TBM, Technology Business Management, Cost Transparency, IT Cost Transparency, IT Spending, IT Data, IT Spend, IT Costs

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