Creating effective IT Services always involves three constituencies - the customer, the provider and the manager.
Most organizations are interested in building a beautiful, self-service software store as part of their IT Service Catalogs. It is also a great example of balanced design – giving the customers what they want to get what we need.
Let’s look at the step “Buy.”
On checking out, the customer can enter their purchase order number or charge code information and get automated approval right away if the purchase is a pre-approved software item (which many under a certain $ amount are or should be). If approvals are needed, the customer can clearly see what process will be followed.
Unless there is an issue, again IT has no involvement.
Want to learn more? Download the slides and webinar recording
"Service Catalog Balanced Design"
It covers this topic in greater depth.
For pre-approved software the workflow handles it automatically. For software requiring approvals the workflow routes the request automatically. Once approved, the financial system is updated, charging the correct cost code. Inventory is checked, additional licenses are ordered if necessary and software asset management is also automatically updated.
For many organizations, this eliminates weeks of delay and manual interaction handling an unnecessarily onerous approval and financial allocation process.
Join me next week for a look at the step "Install.”
About the Author
Don Casson is CEO and co-founder of Evergreen Systems, an IT consulting firm leading
Fortune 500 companies to dramatically transform their IT operations. Feel free to contact Don at