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IT Service Management Professionals

The Evergreen Blog - is BACK!

Posted by Stephanie Nicoll

It's been a busy summer here at Evergreen... cross country trips presenting both of our complimentary workshops: Service Catalog; and CMDB, Configuration and Asset Management... and of course our webinar series with live webinars twice a month

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Topics: Service Catalog, ITIL, ServiceNow, Service Request Catalog, IT Consulting, IT Service Catalog, ITSM, IT, Request Portal, ITSM Strategy, Service Operation Processes, Service Catalog Webinar, Service Strategy Processes, Service Design Processes



Knowledge 17 Gift Card Winners Announced

Posted by Stephanie Nicoll

We are happy to announce the winners of the three $100 Amazon Gift Cards -- offered to visitors to our booth at Knowledge 17 who requested our Project Scoring Matrix. Please join us in congratulating Kimberly C at PNC, Kari T at the Mayo Clinic and Andrew B at the Stanford School of Medicine!

If you missed us at Knowledge 17 - - here's what we showcased:

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Topics: Knowledge 17



ServiceNow Knowledge 17 - Meet us in Booth 718

Posted by Stephanie Nicoll

Evergreen is proud to be a Silver Sponsor for ServiceNow’s Knowledge 17, May 11 - 17 in Orlando

Want to create an “Amazon-like” experience of IT? See how with our new Self-Service Portal and Catalog solution v4, with hundreds of improvements (live demos and Q&A with ITSM Practice Manager Jeff Benedict ongoing during ExpoNow hours!)

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How Do We Build an Amazon-Like Experience of IT for Our Employees?

Posted by Don Casson

Do you know who is the highest-rated customer service retailer in the world? Amazon. Do you know why? It’s because Amazon created and mastered the complete self-service customer experience. It’s also because no one needs to teach us how to use Amazon’s website, since we learn the process as we go through it. Having standardized processes across the entire enterprise produces a high-quality experience. Having strong governance and combining beautiful self-service with lights-out automation are foundational to Amazon’s success.

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Topics: IT Service Catalog, ITSM



Proper IT Asset Lifecycle Management

Posted by Don Casson

IT asset management is comprised of the business practices that bring together your financial, contractual and inventory functions to manage the lifecycle of your IT assets and make strategic decisions for IT. When done properly, IT asset lifecycle management makes your IT infrastructure completely transparent and provides insight into the following:

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Topics: ITAM, Asset Management



How to Create An Amazon-Like IT Service Management Experience

Posted by Don Casson

Everything we do here at Evergreen Systems starts with our experience as customers. Two years ago, we began taking note of the elegant self-service experiences offered by the likes of Amazon, Apple and Google, and wondered why our IT Service Management customers can’t have the same thing.

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Topics: Service Catalog, Service Catalog Management, IT Service Catalog, IT, IT as a Service



Why 80 Percent of Service Catalog Projects Fail

Posted by Don Casson


It’s unfortunate, but projects sometimes fail. In fact, IT projects in general fail anywhere from 20 percent to 50 percent of the time. While many factors may contribute to a project’s failure, identifying the specific ones that caused a particular project to fail can sometimes be challenging. At other times, however, the things that caused a project to fail are glaringly obvious.

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Topics: IT Service Catalog, ITSM



The Importance of CMDB in the Design and Delivery of IT Services

Posted by Don Casson

As a leading, US-based consulting firm, Evergreen Systems works closely with hundreds of mid-market Fortune 1000 companies and private sector organizations to help them meet their customers’ service requests in a timely and efficient manner.

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Topics: CMDB



Is Your Service Catalog A Turkey?

Posted by Don Casson

Thanks to our close relationships with major Fortune 1000 companies, all of us at Evergreen Systems have learned a thing or two about what a great Service Catalog looks like and what it takes to provide world-class IT Service Catalog management.

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ServiceNow Service Portal and the Evergreen Employee Self-Service Catalog & Portal (ESS): Market Update

Posted by Don Casson

ServiceNow released the Helsinki version of their software platform May 12, 2016. It includes a much more capable Service Portal CMS, built on modern, widely used technologies such as Angular JS and Bootstrap. While it is intended to replace the prior CMS, the prior CMS will still be fully supported on the Helsinki release. At some point in the future it will be retired.

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