Service Catalog vs. Request Portal: 6 Characteristics that Set Them Apart

Thought Leadership for
IT Service Management Professionals

Service Catalog vs. Request Portal: 6 Characteristics that Set Them Apart

Posted by Phil Hellerman

Mon, Aug 25, 2014

Many IT organizations believe their Request Portal is a Service Catalog. While similar, the Service Catalog and Request Portal have completely different functions. The Service Catalog is a strategic vehicle designed as an aggregation of IT components and innovative capabilities giving the business customer the power to solve problems. The Request Portal is a singular, simplified, tactical and transactional tool supporting immediate business needs.

The Problem

CIOs have clearly heard the clamor from the business customer: "Why is it so difficult to acquire technology solutions from IT?" IT responded by developing a Request Portal. The Portal solution was used by the business to obtain technology in a more productive way and addressed the immediate complaints. Unfortunately, this tactical solution offered little in the way of an IT-strategic response to business needs.

Learn more about Service Catalogs and Request Portals and how to differentiate between them in our new white paper, "Service Catalog vs. a Request Portal: Six Characteristics that Set Them Apart."

Topics: Service Catalog, IT Service Catalog, IT Service Management, Request Portal, ITSM Strategy, IT Strategy

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