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Thought Leadership for
IT Service Management Professionals

IT Service Catalog - Service Portfolio: 8 Keys to Success (aka The Big Lever - Part 5)

Posted by Don Casson

Today is a good time to start catching up. Take action now. Here are eight success keys that can help serve as guiding lights for your journey, plus ONE big, overarching truth – ONLY design from the customer experience in.

I hope you have enjoyed this series of posts – good luck on your journey.

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Topics: Service Catalog, Service Portfolio, Data Center Automation, ITIL Consulting, IT Service Catalog, ITIL Process, IT as a Service, Big Lever - IT Transformation, IT Strategy, IT Transformation



IT Service Catalog: The Big Lever (Part one)

Posted by Don Casson

As I have met with clients over the past year, we have talked about all of the technology change IT is facing, but also how IT itself must fundamentally change. I thought it would be interesting to share thoughts on this via the blog – and break it up into a number of more bit-sized pieces. Here is Part 1 – the thirty-thousand-foot view.

(If you are interested in reading it all at once, you can follow this link now to the whole document, which I call "The Big Lever.")

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Topics: Service Catalog, Service Portfolio, Data Center Automation, ITIL Consulting, IT Service Catalog, ITIL Process, IT as a Service, Big Lever - IT Transformation



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