Blog

Thought Leadership for
IT Service Management Professionals

How to Go From Yesterday to Tomorrow Faster - The Big Lever (Part 4)

Posted by Don Casson

Can rapidly transforming your customer's experience help IT to move faster and better too? I think it can.

(This is part two in a series written by Evergreen CEO Don Casson. You may read part one here. If you are interested in reading it all at once, follow this link now to the whole document, "The Big Lever.")

The Big Lever – How to Go From Yesterday to Tomorrow Faster

Enterprise IT needs to transform its culture from a technology focus to a customer focus, as quickly as possible. Changing culture is an iterative process over time – where constant, repetitive exposure to a new way gradually brings about the changes needed. The more direct the exposure, the shorter the cycles of response to needs and the larger number of people exposed to the new paradigm – the faster the change.

There is nothing more effective to change behavior than an actual need supported by an actual project – with funding, deadlines and clearly articulated business value. In other words, a "live fire" exercise works best.

Many organizations are actively working today on Service Portfolio / Service Catalog initiatives, with the intent to deliver "IT as a Service" as well as improving a wide range of self-service activities for internal customers.

Read More

Topics: Cloud Management, Cloud Delivered Services, IT Consulting, ITSM, IT as a Service, ITSM Strategy



What is the State of IT? (aka The Big Lever - Part 3)

Posted by Don Casson

What is the state of IT in all this? The 22-year-old guy coming out of the garage armed with AWS, SaaS, Github and social media may be getting ready to transform your business. 55 guys at WhatsApp had 500 million customers paying a dollar a year for a killer messaging application and sold for $17 billion dollars to Facebook.

Read More

Topics: Cloud Management, Cloud Delivered Services, IT Consulting, ITSM, IT as a Service, ITSM Strategy



Cloud Strategy - Will Yours Go Up in Smoke?

Posted by Steph Velte

The promises of Cloud Computing are well documented. It has become the panacea for solving everyone’s business challenges of delivering standardized, quality services to customers without regard to source or type of resources and the underlying technology behind the curtain. But what really is behind the curtain?

Read More

Topics: ITIL, Cloud Management, Cloud Strategy, Cloud Services, Service Knowledge Management System, IT Management, Cloud Computing, Cloud Delivered Services, SKMS



Subscribe

Recent Posts

Posts by Topic

see all