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The ServiceNow Content Management System: 5 Improvement Ideas

Posted by Jeff Benedict


Creating a Customer-Centric Experience with the ServiceNow CMS Application

At Evergreen we seek to find business value in all of our customer projects and this tends to be focused on streamlining processes to save time or automating a workflow to reduce error and refocus labor on service improvement activities. But what about the user experience within our solutions, is there value in creating an "eye popping" customer portal that makes the users say "WOW?"  In talking to our customers the feedback is a resounding "YES." Having a customer portal that is intuitive, pleasing to the eye and rich with customer-focused content is exactly what customers want from IT.

We looked at the SN Content Management System application and the self-service portal that came out of the box and found that it was serviceable, but could be improved in the following ways:

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Topics: Service Catalog, ServiceNow, Content Management System, Employee Self-Service Portal



ServiceNow: Create a Rich User Experience with ServiceNow's CMS

Posted by Steph Velte

We seek to find business value in all of our customer projects, and this tends to be focused on streamlining processes to save time or automating a workflow to reduce error and refocus labor on service improvement activities. But what about the user experience within our solutions; is there value in creating an "eye-popping" customer portal that makes the users say "WOW?" In talking to our customers the feedback is a resounding "YES." Conventional thinking categorized these solutions as "form over function" or "window dressing," but now so much of the goal of IT is to be customer centric and in alignment with the business. Having a customer portal that is intuitive, pleasing to the eye and rich with customer-focused content is exactly what the business demands from IT.

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Topics: Content Management System



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