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Thought Leadership for
IT Service Management Professionals

IT Service Catalog - Service Portfolio: 8 Keys to Success (aka The Big Lever - Part 5)

Posted by Don Casson

Today is a good time to start catching up. Take action now. Here are eight success keys that can help serve as guiding lights for your journey, plus ONE big, overarching truth – ONLY design from the customer experience in.

I hope you have enjoyed this series of posts – good luck on your journey.

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Topics: Service Catalog, Service Portfolio, Data Center Automation, ITIL Consulting, IT Service Catalog, ITIL Process, IT as a Service, Big Lever - IT Transformation, IT Strategy, IT Transformation



The Big Lever - Part 2 (Enterprise IT Transformation in the Age of the Customer)

Posted by Don Casson

I want to dive a little deeper into the context of it all, as essentially everything is changing significantly, all at the same time. There are competitive and business transformational impacts that the CEO must pay attention to as time to market and cost of experimentation fall amazingly.

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Topics: Service Catalog, Service Portfolio, Data Center Automation, ITIL Consulting, IT Service Catalog, ITIL Process, IT as a Service



IT Service Catalog: The Big Lever (Part one)

Posted by Don Casson

As I have met with clients over the past year, we have talked about all of the technology change IT is facing, but also how IT itself must fundamentally change. I thought it would be interesting to share thoughts on this via the blog – and break it up into a number of more bit-sized pieces. Here is Part 1 – the thirty-thousand-foot view.

(If you are interested in reading it all at once, you can follow this link now to the whole document, which I call "The Big Lever.")

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Topics: Service Catalog, Service Portfolio, Data Center Automation, ITIL Consulting, IT Service Catalog, ITIL Process, IT as a Service, Big Lever - IT Transformation



Cloud and Automation: Adopt or Evolve?

Posted by Steph Velte

We often hear our clients talk about "adoption" and what they are doing to persuade their IT and Business resources to adopt new technologies, new processes and new initiatives to drive innovation and new revenue opportunities. Data Center Transformation, Data Center Automation and Data Center Consolidation have been recent catalysts (and in some cases forced catalysts) that have attempted to force changes in IT and business processes. Organizations have thought moving these projects forward with executive orders would promote adoption of the new technologies and platforms and that would enhance their abilities to transform the way they delivered services to their customers, consumers and even internally. Adoption defined:

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Topics: Automation, Data Center Automation, Cloud Management, Cloud Strategy, Cloud



Automating Health Care Compliance in IT?

Posted by Steph Velte

Health care compliance is a dynamic and growing burden. Managing and proving compliance with complex, changing and even conflicting regulatory requirements is difficult. And it must be incorporated at the individual employee level – at the point where the work is done. Health care carries a high and unique burden for both regulatory and legally driven compliance due to the dangerous nature of its work. 

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Topics: HP CAE, HP CA, Data Center Automation, IT Consulting, CMDB Challenges, CMDB Consulting, Change Management, IT Consultants, ITIL Consulting, Datacenter Automation, Database Automation, Healthcare Compliance, Change Advisory Board, CMDB, Workflow Automation, Healthcare IT



IT Automation Supports IT Innovation. So What's Stopping You?

Posted by Steph Velte

Evergreen works with many Fortune 500 and large government organizations around the world. One common thing that I’ve heard from many IT Managers and Directors is that IT innovation is once again a key item that they need to tackle. The problem is that I’ve heard the same story for quite a few years from the same people. When I asked what is preventing them from working on innovation, the IT organization gives me the same answers. These include:

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Topics: Data Center Automation, HP Operations Orchestration, IT Agility, IT Innovation, Data Center Innovation



Data Center Automation - 3 Tips to Become a Legend!

Posted by Steph Velte

When the first set of Indiana Jones movies hit the theaters in my youth I was amazed at how this new type of super-hero could globe trot around the world and solve problems that those around him were unable to conquer. (I am not a big fan of the newest movie, but that’s a topic for a different type of blog!)

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Topics: Data Center Automation, Datacenter Automation, Database Automation, HP Operations Orchestration, HP OO



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