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The Secret to Effective Metrics in Service Asset and Configuration Management

Posted by Don Casson

Align from top to bottom, with customers first: the fifth key to getting it right

Successful Service Asset and Configuration Management (SACM) begins with the customer. As with everything else involved in running a successful enterprise in a data-driven world, having the customer in mind is an important first step. And if you want customers to return, you must achieve efficiency and improve the effectiveness of your technology supporting them.

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Topics: ITIL, IT Asset Management, CMDB Challenges, CMDB Consulting, ITIL Consulting, CMDB, Configuration Management Database, ITIL Process, ITIL Strategy, Configuration Management, Service Asset and Configuration Management, Service Asset, SACM



Follow These Keys for Planning a Simplified Asset and Configuration Management Program

Posted by Don Casson

Start simple, consider your end users, and be flexible in terms of resources and costs

In my last post, I discussed two keys to help you get moving in the right direction for simplifying service asset and configuration management (SACM) – Key 1: Know why it hasn’t worked, and Key 2: Know why you are doing this. Now let’s move beyond the “why” and into the “what” to provide useful tips for the planning and implementation stages.

If you get the process of planning your service asset and configuration management (SACM) program right from the very start, you increase your chances of achieving a successful implementation. There will be roadblocks ahead, but also plenty of good opportunities for lessons learned along your journey. You will have policy, process and technology to design and build, so you should really think things through. And the process may be twice as hard and take twice as long as you may initially think, to get it right. 

Therefore, be sure to start with something important, but manageable – this is the third key to simplified asset and configuration management. Limit the data by beginning with a manageable universe of data points that you can understand and manipulate, with manual intervention when necessary. For asset management, this might be one to three top software licenses, or a class of high value servers. And a focus on one to two high value, tier-1 type services (only ones that really matter) is the best way to structure your configuration management planning efforts.

Next, it’s on to the fourth key: pilot, learn and then apply.

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Topics: ITIL, IT Asset Management, CMDB Challenges, CMDB Consulting, ITIL Consulting, CMDB, Configuration Management Database, ITIL Process, ITIL Strategy, Configuration Management, Service Asset and Configuration Management, Service Asset, SACM



Why Build an Asset and Configuration Management Program?

Posted by Don Casson

Knowing why you care about asset and configuration management is the second key to getting it right.

A key purpose for keeping track of all asset and configuration information is to ensure and maintain delivery of services, which keeps your customers happy. This is the “why” behind your efforts to build an effective configuration and asset management program.

ITIL describes Service Asset and Configuration Management (SACM) like this: “the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships between assets.”

I place emphasis on “deliver services” above because this is the crux of the challenge in effectively and accurately managing your IT assets and configurations.

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Topics: ITIL, IT Asset Management, CMDB Challenges, CMDB Consulting, ITIL Consulting, CMDB, Configuration Management Database, ITIL Process, ITIL Strategy, Configuration Management, Service Asset and Configuration Management, Service Asset



Why Your Asset and Configuration Management Program Is Failing...

Posted by Don Casson

... and three questions to help you avoid getting lost in all the data!

What happens when you build an Asset and Configuration Management program based on ITIL-defined processes? You position yourself to achieve such benefits as cost reduction, improved management of risks and optimized operational efficiencies.

Here’s what happens next: you must figure out on your own how to succeed with these best practices.

In other words, ITIL is good in helping you lay the foundation for an effective configuration and asset management operation, but the part where you must successfully execute it is entirely up to you. Here is where asking the right questions can make a world of difference in the success of your asset and configuration management program.

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Topics: ITIL, IT Asset Management, CMDB Challenges, CMDB Consulting, ITIL Consulting, CMDB, Configuration Management Database, ITIL Process, ITIL Strategy, Configuration Management



ITAM Success and Common Pitfalls: A Consultant's View

Posted by Steph Velte

As an ITAM consultant I have been helping organizations with IT Asset Management process improvement and HP Asset Manager implementation for more than 10 years. Within this capacity I have primarily served as an architect and PM making sure the implementation of technology improves, enhances and facilitates sound asset management business objectives and processes. Based on this experience, I wanted to share my perspective on some of the keys to the successful implementation of ITAM software along with some of the common pitfalls. This is not an exhaustive list, but understanding and applying these concepts will help ensure your ITAM implementation is successful.

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Topics: ITAM, IT Asset Management, HP Asset Manager, Asset Management, SAM, HP AM, Software Asset Management



HP Asset Manager: Leveraging Depreciation Capabilities

Posted by Walt Hadermann

Does your accounting department struggle to accurately depreciate capital assets? We have seen many companies tackle this problem in different ways.  It can be particularly challenging for organizations that do not manage individual assets within a fixed asset system. In this case, depreciation of capital assets is often done at an aggregate level based on purchase orders or purchase order lines. This can result in depreciation inaccuracies as depreciation expenses are applied to Order Lines with no real insight into the disposition of assets that make up the order. By identifying capital assets within HP Asset Manager (AM) and generating depreciation expenses on a monthly basis, AM can help produce more accurate depreciation expenses for your Accounting department.

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Topics: ITAM, IT Asset Management, HP Asset Manager, HP, HP AM, Asset Manager, Asset Depreciation, Depreciation Reporting Tools



Simplifying the Asset Management Support “Circle” for IT Assets Can Dramatically Simplify IT

Posted by Tony Iannetta

Many IT organizations are working to manage down the cost of operations and maintenance of IT assets. By establishing a policy for IT hardware and software standards and reconciling against the current installed base, organizations can determine their gap against their target standards. With this knowledge it’s not hard to derive some reasonably accurate operational and maintenance cost impacts and determine where the best opportunities for improvement lie. While this may sound simple, most organizations don’t have these target standards in place.

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Topics: ITAM, IT Asset Management, IT Assets, IT Support



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