Blog

Thought Leadership for
IT Service Management Professionals

7 Steps to Creating Quality Key Performance Indicators (KPIs) - Part 4

Posted by Phil Hellerman

Key Performance Indicators (KPIs) are the telemetry that underpins consistent, high quality service delivery. There are 7 steps to creating good KPIs. In today's final post in this series, Steps #6 and #7.

Read More

Topics: Service Catalog, ITIL Consulting, IT Service Catalog, IT KPI, ITSM Strategy, Employee Self-Service Portal, IT KPIs, Key Performance Indicators, ITIL Strategy



7 Steps to Creating Quality Key Performance Indicators (KPIs) - Part 3

Posted by Phil Hellerman

Key Performance Indicators (KPIs) are the telemetry that underpins consistent, high quality service delivery. There are 7 steps to creating good KPIs. In today's post, Steps #4 and #5.

Read More

Topics: Service Catalog, ITIL Consulting, IT Service Catalog, IT KPI, ITSM Strategy, Employee Self-Service Portal, IT KPIs, Key Performance Indicators, ITIL Strategy



7 Steps to Creating Quality Key Performance Indicators (KPIs) - Part 2

Posted by Phil Hellerman

Success with an IT Service Catalog truly translates into a higher objective – delivering services correctly and consistently to happy customers.  A beautiful Service Catalog or employee self-service portal front door leading to poor, inconsistent services will be a failure, and will make customers even angrier than before given you have raised their expectations – then not delivered. 

Read More

Topics: Service Catalog, IT Service Catalog, IT KPI, Employee Self-Service Portal, IT KPIs, Key Performance Indicators



7 Steps to Creating Quality IT Key Performance Indicators (KPIs)

Posted by Phil Hellerman

Success with an IT Service Catalog truly translates into a higher objective – delivering services correctly and consistently to happy customers.  A beautiful Service Catalog or employee self-service portal front door leading to poor, inconsistent services will be a failure, and will make customers even angrier than before given you have raised their expectations – then not delivered. 

Read More

Topics: Service Catalog, IT Service Catalog, IT KPI, Employee Self-Service Portal, IT KPIs, Key Performance Indicators



Evergreen Service Catalog Workshops (and more!)

Posted by Stephanie Nicoll

Have you missed our blog posts? We haven't forgotten about you. We have been busy pulling together an amazing workshop series. And...each one is free to qualified individuals!

Read More

Topics: Service Catalog, Asset Management, ITSM, IT Workshops, IT Service Catalog Workshops, IT KPI, IT Metrics



Subscribe

Recent Posts

Posts by Topic

see all