Blog

Thought Leadership for
IT Service Management Professionals

7 Steps to Creating Quality Key Performance Indicators (KPIs) - Part 4

Posted by Phil Hellerman

Key Performance Indicators (KPIs) are the telemetry that underpins consistent, high quality service delivery. There are 7 steps to creating good KPIs. In today's final post in this series, Steps #6 and #7.

Read More

Topics: Service Catalog, ITIL Consulting, IT Service Catalog, IT KPI, ITSM Strategy, Employee Self-Service Portal, IT KPIs, Key Performance Indicators, ITIL Strategy



7 Steps to Creating Quality Key Performance Indicators (KPIs) - Part 3

Posted by Phil Hellerman

Key Performance Indicators (KPIs) are the telemetry that underpins consistent, high quality service delivery. There are 7 steps to creating good KPIs. In today's post, Steps #4 and #5.

Read More

Topics: Service Catalog, ITIL Consulting, IT Service Catalog, IT KPI, ITSM Strategy, Employee Self-Service Portal, IT KPIs, Key Performance Indicators, ITIL Strategy



7 Steps to Creating Quality Key Performance Indicators (KPIs) - Part 2

Posted by Phil Hellerman

Success with an IT Service Catalog truly translates into a higher objective – delivering services correctly and consistently to happy customers.  A beautiful Service Catalog or employee self-service portal front door leading to poor, inconsistent services will be a failure, and will make customers even angrier than before given you have raised their expectations – then not delivered. 

Read More

Topics: Service Catalog, IT Service Catalog, IT KPI, Employee Self-Service Portal, IT KPIs, Key Performance Indicators



7 Steps to Creating Quality IT Key Performance Indicators (KPIs)

Posted by Phil Hellerman

Success with an IT Service Catalog truly translates into a higher objective – delivering services correctly and consistently to happy customers.  A beautiful Service Catalog or employee self-service portal front door leading to poor, inconsistent services will be a failure, and will make customers even angrier than before given you have raised their expectations – then not delivered. 

Read More

Topics: Service Catalog, IT Service Catalog, IT KPI, Employee Self-Service Portal, IT KPIs, Key Performance Indicators



Subscribe

Recent Posts

Posts by Topic

see all