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Process Improvement Saves Lives

Posted by Steph Velte

In the aftermath of Hurricane Sandy, we see not only the devastation that took place, but also images of heroes. The U.S. Coast Guard rescuing the crew of a ship, medical staff evacuating newborns and taking them to an alternate hospital, firefighters trying to save flooded homes in a neighborhood in flames…

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Topics: ITIL, Service Management, IT Management, ITSM, ITIL Process, Process Improvement



Cloud Strategy - Will Yours Go Up in Smoke?

Posted by Steph Velte

The promises of Cloud Computing are well documented. It has become the panacea for solving everyone’s business challenges of delivering standardized, quality services to customers without regard to source or type of resources and the underlying technology behind the curtain. But what really is behind the curtain?

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Topics: ITIL, Cloud Management, Cloud Strategy, Cloud Services, Service Knowledge Management System, IT Management, Cloud Computing, Cloud Delivered Services, SKMS



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