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IT Service Management Professionals

IT Service Catalog vs. Request Portal: What Sets Them Apart? (Part 2)

Posted by Don Casson

(This is the second part in a series - click here for Part 1).

The Service Portfolio is the source of the components for the service defined in the Service Catalog. As example, I like to say that the Service Portfolio is like a box of Legos. It contains all the components IT has under management. These components can be put together (i.e., aggregated) to form a service.

Requests are typically simple, single actions in nature and are not generally combined together.

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Topics: Service Catalog, Service Management, IT Service Catalog, IT Service Management, IT Cost Transparency, Request Portal, ITSM Strategy, IT Strategy, IT Alignment



IT Service Catalog vs. Request Portal: What Sets them Apart?

Posted by Don Casson

The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers.

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Topics: Service Catalog, Service Management, IT Service Catalog, IT Service Management, IT Cost Transparency, Request Portal, ITSM Strategy, IT Strategy, IT Alignment



IT Service Catalog Implementation: 5 Guidelines to Get You Started

Posted by Don Casson

Lacking Knowledge About How to Proceed

During our Service Catalog workshops, we are often asked “what is the best approach for implementing a Service Catalog”? While Evergreen encourages you and your IT organization to partner and engage with experienced Service Catalog professionals we would like to provide 5 basic guidelines to get you started.

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Topics: Service Catalog, ServiceNow, IT Service Catalog, IT Service Management, ITSM Strategy



IT Service Catalog Initiative? How to Overcome 3 Common Barriers

Posted by Don Casson

I have updated this worthwhile brief originally written by one of our ITIL principal consultants, Phil Hellerman. It explores three key barriers to success with a Service Catalog and how to overcome them. This is the first of a three-part series. Enjoy! - Don Casson

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Topics: Service Catalog, Service Now, ServiceNow, Service Request Catalog, Service Catalog Strategy, ITIL Consulting, ITSM, IT Service Management, IT Strategy, IT Budgets, Employee Self-Service Portal



Service Catalog vs. Request Portal: 6 Characteristics that Set Them Apart

Posted by Phil Hellerman

Many IT organizations believe their Request Portal is a Service Catalog. While similar, the Service Catalog and Request Portal have completely different functions. The Service Catalog is a strategic vehicle designed as an aggregation of IT components and innovative capabilities giving the business customer the power to solve problems. The Request Portal is a singular, simplified, tactical and transactional tool supporting immediate business needs.

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Topics: Service Catalog, IT Service Catalog, IT Service Management, Request Portal, ITSM Strategy, IT Strategy



Service Portfolio and Automated Service Catalog Workshops Presented by Evergreen Systems

Posted by Stephanie Nicoll

Many organizations struggle to build viable IT Service Catalogs. Evergreen has created a one-day, interactive workshop to educate and provide insight, knowledge, skills and tools necessary to get you moving in the right direction. Even better - we took the feedback from the 25 Evergreen Service Catalog Workshops we ran in the past year and now offer our new and improved Service Portfolio and Automated Service Catalog Workshop - complimentary to qualified individuals.

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Topics: ServiceNow, Service Portfolio, Service Catalog Training, Service Management, Service Catalog Design, Service Catalog Tools, Service Catalog Consultant, Service Catalog Strategy, ITIL Consulting, Service Manager, ITSM, IT Service Management, TBM, Technology Business Management, Cost Transparency



IT Service Management - 5 Tips for Success

Posted by Marketing Resources

The development and deployment of a new IT Service Management (ITSM) solution is an exciting and important challenge. It is an opportunity for an IT organization to transform the quality and consistency of the service they provide the business while maintaining “what works” and retiring “what stinks.” The starting point to achieving measurable success begins in the early stages of requirements gathering and design definition. The following are 5 tips to follow to keep you on the right track:

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Topics: ITIL, Service Now, Service Management, Service Manager, HP Service Manager, ITSM, IT Service Management, System Requirements, Requirement Definitions



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