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Process Improvement Saves Lives

Posted by Steph Velte

In the aftermath of Hurricane Sandy, we see not only the devastation that took place, but also images of heroes. The U.S. Coast Guard rescuing the crew of a ship, medical staff evacuating newborns and taking them to an alternate hospital, firefighters trying to save flooded homes in a neighborhood in flames…

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Topics: ITIL, Service Management, IT Management, ITSM, ITIL Process, Process Improvement



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