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Thought Leadership for
IT Service Management Professionals

IT Service Catalog Design - Principle #2: Beautiful

Posted by Don Casson

This is Part 3 in an on-going series. Read Part 1 and Part 2.

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Topics: Service Catalog, ServiceNow, Service Catalog Consulting, Service Catalog Design, Service Catalog Tools, IT Service Catalog, ITSM, ITSM Strategy



IT Cost Transparency - Who Cares About It? YOU Should!

Posted by Jason Whitesides

"Is everything that IT is doing free?" This may sound like a stupid question; however, unless we do a better job of communicating the costs, compliance issues and details of what we are doing, IT is often treated like an unlimited resource. In today's world of BYOD, shadow IT and a technology spend that is growing outside of IT to levels where it is either competing with or surpassing the spend on technology inside IT, it is apparent that something has gone wrong.

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Topics: Service Catalog, Service Portfolio, Service Catalog Consulting, TBM, Technology Business Management, Cost Transparency, IT Cost Transparency



Service Catalog Workshop Series: ITIL-Based Simulation Training

Posted by Steph Velte

Responding to Customer Demand, Evergreen Delivers Complementary ITIL-Based Simulation Approach Training Nationwide

Evergreen Systems is pleased to announce our Service Catalog Workshop Series. Coming soon to city near you! Planned stops include New York City, Dallas, Houston, Atlanta and Los Angeles.

The intensive one-day seminar leads participants through an interactive case study, and attendees work in teams to design both strategy and practical solutions. A key component of the workshop is hands-on experience in developing objectives and creating strategies for delivering business-valuable services end-to-end. Equally beneficial is the ability for attendees to engage with peer professionals to share experiences, and to receive coaching directly from Evergreen’s experienced IT consultants whom lead the sessions.

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Topics: Service Catalog, ITIL, Service Now, ServiceNow, Service Portfolio, Service Catalog Consulting, Service Catalog Training



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