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Thought Leadership for
IT Service Management Professionals

IT Service Catalog Design - Key Takeaways

Posted by Don Casson

After reviewing the 5 principles and the example websites, you can see that each of these sites are actually balancing the principles to execute most effectively for their customers.

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Topics: Service Catalog, ServiceNow, Service Catalog Design, IT Service Catalog, ITSM, IT Self Service, Employee Self-Service Portal



IT Service Catalog Design - Principle #3: Complete

Posted by Don Casson

Complete: Complete is having all the necessary parts, not lacking or limited in any way.  Not requiring more work, entirely done. 
 
Everything the customer needs to understand, choose and use the service is there, arranged to facilitate their process. 

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Topics: Service Catalog, ServiceNow, Service Catalog Design, IT Service Catalog, IT Service Management, Service Catalog Taxonomy, Service Taxonomy



IT Service Catalog Design - Principle #2: Beautiful

Posted by Don Casson

This is Part 3 in an on-going series. Read Part 1 and Part 2.

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Topics: Service Catalog, ServiceNow, Service Catalog Consulting, Service Catalog Design, Service Catalog Tools, IT Service Catalog, ITSM, ITSM Strategy



IT Service Catalog Design - Principle #1: Simple

Posted by Don Casson

This is the second post in the series "IT SERVICE CATALOG DESIGN - Make it Beautiful." Read part one here.

SIMPLE means just that. Simple. Not hard to understand or do.  Having few parts – not complex or fancy. 

While any given screen or the entire service end-to-end may have a lot of details, simple means eliminating every word, button, graphic or item of any sort that is not TOTALLY AND DIRECTLY related to the customer’s needs in understanding, choosing and using the service. Then the customer will see it as simple.

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Topics: ServiceNow, Service Catalog Management, Service Catalog Design, IT Service Catalog, IT Service Management, ITSM Strategy, Employee Self-Service Portal



IT Service Catalog Design - Make it Beautiful

Posted by Don Casson

As we move from delivering silos of IT activity to truly delivering services our customers want and need, there is a simple but huge change we need to effect – we need to think like the customer. 

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Topics: Service Catalog, ServiceNow, Service Catalog Design, IT Service Catalog, ITSM, IT Self Service, Employee Self-Service Portal



Can the IT Service Catalog Transform IT?

Posted by Don Casson

There is a huge movement underway in IT right now to be more customer centric, and to deliver good services that IT’s customers really want and need. The Service Catalog is where this begins.  

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Topics: Service Catalog, ServiceNow, Service Catalog Design, Service Catalog Strategy, IT Service Catalog, ITSM, IT Strategy, Employee Self-Service Portal



Service Portfolio and Automated Service Catalog Workshops Presented by Evergreen Systems

Posted by Stephanie Nicoll

Many organizations struggle to build viable IT Service Catalogs. Evergreen has created a one-day, interactive workshop to educate and provide insight, knowledge, skills and tools necessary to get you moving in the right direction. Even better - we took the feedback from the 25 Evergreen Service Catalog Workshops we ran in the past year and now offer our new and improved Service Portfolio and Automated Service Catalog Workshop - complimentary to qualified individuals.

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Topics: ServiceNow, Service Portfolio, Service Catalog Training, Service Management, Service Catalog Design, Service Catalog Tools, Service Catalog Consultant, Service Catalog Strategy, ITIL Consulting, Service Manager, ITSM, IT Service Management, TBM, Technology Business Management, Cost Transparency



Service Catalogs – Four Reasons They Fail

Posted by Steph Velte

Many Service Catalog initiatives fail to prove business value or gain large-scale adoption after apparent initial success. Why is this? Read on...(and be sure to check out our free Service Catalog design tools at the end of this post).

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Topics: Service Catalog, Service Catalog Design, Service Catalog Tools, Service Catalogs, ITSM



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