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Thought Leadership for
IT Service Management Professionals

IT Service Catalog Initiative? How to Overcome 3 Common Barriers

Posted by Don Casson

I have updated this worthwhile brief originally written by one of our ITIL principal consultants, Phil Hellerman. It explores three key barriers to success with a Service Catalog and how to overcome them. This is the first of a three-part series. Enjoy! - Don Casson

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Topics: Service Catalog, Service Now, ServiceNow, Service Request Catalog, Service Catalog Strategy, ITIL Consulting, ITSM, IT Service Management, IT Strategy, IT Budgets, Employee Self-Service Portal



Can the IT Service Catalog Transform IT?

Posted by Don Casson

There is a huge movement underway in IT right now to be more customer centric, and to deliver good services that IT’s customers really want and need. The Service Catalog is where this begins.  

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Topics: Service Catalog, ServiceNow, Service Catalog Design, Service Catalog Strategy, IT Service Catalog, ITSM, IT Strategy, Employee Self-Service Portal



Service Portfolio and Automated Service Catalog Workshops Presented by Evergreen Systems

Posted by Stephanie Nicoll

Many organizations struggle to build viable IT Service Catalogs. Evergreen has created a one-day, interactive workshop to educate and provide insight, knowledge, skills and tools necessary to get you moving in the right direction. Even better - we took the feedback from the 25 Evergreen Service Catalog Workshops we ran in the past year and now offer our new and improved Service Portfolio and Automated Service Catalog Workshop - complimentary to qualified individuals.

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Topics: ServiceNow, Service Portfolio, Service Catalog Training, Service Management, Service Catalog Design, Service Catalog Tools, Service Catalog Consultant, Service Catalog Strategy, ITIL Consulting, Service Manager, ITSM, IT Service Management, TBM, Technology Business Management, Cost Transparency



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