Thought Leadership for
IT Service Management Professionals

Service Catalog Workshop Series: ITIL-Based Simulation Training

Posted by Steph Velte

Responding to Customer Demand, Evergreen Delivers Complementary ITIL-Based Simulation Approach Training Nationwide

Evergreen Systems is pleased to announce our Service Catalog Workshop Series. Coming soon to city near you! Planned stops include New York City, Dallas, Houston, Atlanta and Los Angeles.

The intensive one-day seminar leads participants through an interactive case study, and attendees work in teams to design both strategy and practical solutions. A key component of the workshop is hands-on experience in developing objectives and creating strategies for delivering business-valuable services end-to-end. Equally beneficial is the ability for attendees to engage with peer professionals to share experiences, and to receive coaching directly from Evergreen’s experienced IT consultants whom lead the sessions.

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Topics: Service Catalog, ITIL, Service Now, ServiceNow, Service Portfolio, Service Catalog Consulting, Service Catalog Training

IT Service Management - 5 Tips for Success

Posted by Marketing Resources

The development and deployment of a new IT Service Management (ITSM) solution is an exciting and important challenge. It is an opportunity for an IT organization to transform the quality and consistency of the service they provide the business while maintaining “what works” and retiring “what stinks.” The starting point to achieving measurable success begins in the early stages of requirements gathering and design definition. The following are 5 tips to follow to keep you on the right track:

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Topics: ITIL, Service Now, Service Management, Service Manager, HP Service Manager, ITSM, IT Service Management, System Requirements, Requirement Definitions


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