As companies become more cost conscious and IT environments become more complex, the need to understand IT impact has become more critical. The inability of IT to provide cost transparency and data that can be analyzed and reported against contributes to the inability to provide the business with market advantages and does not effectively expose inefficiencies within the business process. The lack of understanding isolates IT from the business and makes prioritization of IT projects based on attributes that do not always align with the business.
With business evolving towards a more service-oriented focus in the next decade, IT will be required to enable offerings that position IT as a service-oriented contributor to the business. Evergreen can address the challenges that IT departments face by establishing financial transparency, making accurate data available that can be analyzed and correlated, enhancing utilization of IT resources, and helping IT departments become responsive to customer need. Evergreen’s unique approach reduces the rate of change in the IT environment and addresses the businesses technical foundation and decomposes the target business services critical to how your business operations. In short, Evergreen can guide you into a Business Service Management (BSM) strategy that will result in running IT like a business.
Evergreen’s approach to BSM is both tactical and strategic by targeting process and technical areas that are critical to short-term benefits and longer-term strategic goals. By conducting an accurate assessment of the current environment initially, Evergreen can team with your IT organization to understand the level of maturity in process, technical capability, IT organizational structure and business alignment. This assessment then provides necessary data to develop a road map that targets IT organizational changes, key process enhancements, and new technical capabilities that aligns IT with the business.
Evergreen has assisted hundreds of companies in all industries in developing their Business Service Management strategies. Maybe your business should be next?
Implementing BSM
Wherever you are in your Business Service Management journey, Evergreen has the knowledge and tools to guide you through establishing your goals to achieving true IT-to-Business alignment, helping you to define:
- IT Strategy & Governance – Development and Continuous evolution of Service Strategy and your evolving Service Portfolio
- Business Services – aligning your IT services and execution capabilities to your business services
- Automation – Automation and workflows enabling your BSM and your transformation to respond quickly at lower cost of ownership and Risk
- Good Practice Alignment with Frameworks such as ITIL, Cobit, CMMI, ISO2000
- Cultural Change Management that establishes the climate for change required to help you manage your evolution
- Program Guidance, Program and Project Management