Webinar Recording and Slides

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Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on Oct. 6, 2015.

Configuration Management, CIs and the CMDB have largely been failures. A lot of time and money spent – with little to show for it. While there are lots of reasons why these failed, at the center was this issue: in most cases, it was a “solution" in search of a problem.

No longer!

The rise of IT Services and the Service Catalog gives the CMDB a core, strategic role in the design and delivery of durable, high value services.

Please join us as we explore how a CMDB changes Service delivery - underpinning it for agility, consistency, quality and powerful reuse. Additionally, we will cover key tips for success, and pitfalls to avoid. 

And as always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.