Evergreen was founded in 1997 with the focus of helping large, complex organizations to improve the way their IT organization runs. We are ITIL experts with particular expertise in Service and Asset Management, Client Automation and Data Center Automation.
We bring more than ten years’ experience in process improvement and technology consulting and offer customers and prospects a nationwide footprint. Ours is the only HP partner and IT consulting firm with deep experience in legacy Peregrine and legacy Radia technologies.
As Hewlett Packard ‘Platinum’ partners, we can provide comprehensive ITIL implementation support, from benchmarking and IT process maturity assessments to IT automation technology implementation and system integration. At the 2008 HP ‘Software Summit’ held in Las Vegas, we were named ‘Emerging Partner of the Year’ for our commitment to excellence and our expertise in ITIL and IT automation and optimization.
Our Vision Makes the Difference
Evergreen Systems brings a simple, logical vision that transforms IT operations to a much higher level of effectiveness through ITIL, ITSM and ITAM assessments and roadmaps. We offer our clients a rapid approach that takes them from 'What to do' all the way through to 'How to do it', in an abbreviated timeframe, and always with a business-oriented approach, mindful of ROI (return on investments).
Our statements of work are truly business statements of work, not merely technical or process-driven documents. We specifically define the expected business outcomes in five categories that include strategic, financial, quality of service, agility and risk reduction. We never forget that our objective is to help our clients solve business problems and toward that end we always prioritize:
- Business Alignment (for key roles and business objectives)
- Organization Structure and Roles
- Industry Governance and Standards
- Internal Policies and Procedures
- Technology
We bring a proven background in project management, coupled with the strength of an independent consulting firm with depth and practical experience with ITAM and ITSM processes and automation.
Evergreen Project Management
Evergreen’s capabilities have grown through ten years worth of engagements at large, complex organizations, where we have consistently delivered successful ITAM and ITSM solutions. Our project managers understand the goal of achieving the simple vision described above as well as the need to manage to time and budget constraints. Utilizing ITIL best practices, Evergreen consultants are adept in guiding our clients through complicated, high-risk initiatives and ensuring successful outcomes.
Evergreen History and Culture
Evergreen Systems, Inc. began business in 1997 with the sole focus of helping large, complex organizations significantly and permanently improve the way IT runs. Our focus is ITIL, ITSM, ITAM and IT Automation and our objective is to deliver demonstrated quantitative value in everything we propose to our clients. While we provide highly certified professionals in both ITIL, ITAM and enabling technologies, we recommend nothing just for the sake of best practice but also apply best practices where the greatest opportunity exists for maximum customer benefit.
Evergreen Knowledge Base
Our consistent focus has enabled us to build a large repository of relevant experience, tools and processes for meeting complex business needs. Captured in a proprietary knowledge base we call Green Prints©, we are able to support lean consulting engagements, more efficient project management and more informed technical implementation methodologies. Our Quick Time to Value (Q2V) methodology is shared within our firm to season and retain our senior technical and process consultants.
Evergreen People
We hire the best qualified people that bring real world experience back to our clients. We demand accountability, encourage equality and practice open book management. We value integrity, excellence and learning. All of this, we believe, enables us to do our best work for our clients.
Evergreen Services
We provide both process and technical consulting in support of a broad set of IT needs from strategy and vision through IT business process development and automation. Our services include:
Evergreen Footprint and Market Penetration
Evergreen works primarily in the U.S., with limited operations in Canada and Europe. Our focus is on mid-sized to large companies where IT is viewed as strategic and valuable to the business. We work in a variety of markets including:
- Federal Government
- Retail Banking
- Financial Services
- Healthcare
- Retail
- Grocery
- Technology
- Manufacturing
Evergreen Partnerships and Relationships
Through the years, Evergreen has had strategic relationships with several partners and vendors in the IT Infrastructure space. These include HP. IBM, and BMC. While our technology experience is broad, we are currently an HP Platinum Parter.
Recent Relevant Experience
In recent engagements we:
- Developed and implemented an IT Asset Management (ITAM) program for a major defense agency that provided a complete lifecycle model for assets located around the world over a 3 year timeframe.
- Designed, developed and implemented a full lifecycle ITAM program with a federal legislative branch of government to manage all major office deployments and moves.
- Developed a vision, strategy, objectives of measures for a large ITSM program for a major non-profit healthcare provider. Developed the detailed process designs and work instructions, roles and responsibilities and enabling technologies for Service desk, Incident, Problem and Change management.
- Assisted a major regional bank in the development of an IT Asset Management program resulting in a Return on Investment in excess of $3 million in 14 months. Because of Evergreen’s effectiveness with the ITAM program, Evergreen assisted the bank in developing and implementing their CMDB and Configuration Management processes, enabling the bank to effectively manage the movement to a new data center and to improve overall change management impact analysis.
- Designed, built and deployed a total ITSM solution including people, process and technology for a major investment firm for Service Desk, Incident and Problem Management. Assist in providing immediate improvements in their change management process through process improvement and through the implementation of the first phase of their CMDB.
- Developed a long term strategy for implementing ITIL best practices with a major Midwest insurance company. Implemented Service Desk, Incident, Problem, Change and the first phase of Configuration Management. Designed and implemented a complete request Management solution including fulfillment workflows for various services. For example, the Employee on-boarding process: The requirements for automation included automated initiation through the Human Resources 'on boarding' process – a process which would drive IT to fully establish and fulfill the new remote employees system. As authorized by the HR systems, the automate process, using the new employee contact record in ServiceCenter 6.x, automatically created a pre-authorized and fully change record with fully classified request information and kicked off classification driven, highly sequenced & interdependent workflow tasks to fully automate tasks supporting the setup of all services required to support new employees.