What Makes Evergreen Unique?

1. Our Common Sense ITIL® Expertise Coupled with Common Sense IT Process Improvement Experience - We're ITIL experts but we understand the difference between general best practices and assessing and implementing improved IT processes, procedures and technologies. We help our clients bridge the gap between ITIL and their IT operations challenges.
2. Our Experience - In business since 1997, our sole purpose has always been helping organizations with complex IT organizations significantly and permanent improve the way IT runs.
3. Our Tools - We have developed a broad array of tools that address all aspects of ITIL best practice, including manuals, ITIL self assessments, workshop guides and deliverables, strategy templates, best practices adoption guides, project plans, organizational change guidance, executive briefing presentations, training materials and sample work products. Unlike our competitors, we do not charge clients for our tools and we routinely offer them at no charge to interested parties over the Web.
4. Our Pricing - Tailored to Meet Your Organization's Needs: We offer economical, fixed price solutions that combine implementation, labor and technology into a single, affordable solution. We also provide long term engagements, consultants on site and a variety of hourly or fixed price project pricing options, all tailored to your needs, goals and objectives, as well as your budget.
5. Our Collaborative Yet Systematic Approach - Our methodology TEAMS us with our clients, ensuring that we're always communicating and on the same page, but also stresses a structured approach. We begin with (IT process maturity) assessment, analysis and benchmarking (with metrics) and work through solution, build and implementation. Our projects always complete with an ongoing continuous improvement process and prove their value in each phase.
6. Our Technology Expertise and our Vendor Independence - Although we have implementation, upgrade and maintenance experience and expertise with all major technology vendors in the IT infrastructure space, we do not write software. We work with these industry leading technology companies and leverage what our clients own, to meet their business needs.
7. Our Emphasis on IT with a Business Value Focus - We benchmark all of our engagements with business case metrics, developed as objectives prior to engagements, and measured against those same metrics after. We guarantee the business value of our work; if we don't get your organization to the business objectives established for the engagement, you don't pay for the work.
8. Our Focus: Strategy Balanced by Execution - We start by addressing our client's needs, whether its IT strategy development or more immediate operational pain points. All engagements start with a clear definition of the challenge, a roadmap to address the challenge, goals and metrics to ensure progress, and ending with flawless execution.
9. Our People - Over 60% of our consulting and technical staff has been with us five years or more, and have more than five years directly related IT expertise.
10. Our Reputation - With special expertise in financial services, insurance, health care, government and retail, we count Fortune 2000 enterprises in all market segments as current and past clients. Although a 'boutique' consulting firm, our specific concentration on IT infrastructure management actually makes our practice larger than that of some of the national Big 4 consulting firms.