Sample Change Management Policies and Procedures Guide

This detailed sample Change Management manual covers all aspects of Change Management, including the Change workflow, Change Management organizational roles and the Change Advisory Board (CAB). Other topics include:

  • Making ITIL and CoBIT operable
  • Understanding and organizing IT assets for better planning and execution
  • Developing automated, streamlined compliance processes
  • Managing complex enterprise change

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Table of Contents

  • Executive Summary
  • Fundamentals
    • Change Management Definition and Processes
    • Scope
  • Workflow Tasks
    • Initiating the Change
    • Analysis and Initial Approval Phase
    • Development Phase
    • Change Approval Phase
    • Implementation and Documentation Phase
    • Change Review and Acceptance
    • Measuring Quality
  • Roles and Responsibilities
  • Change Advisory Board

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