HealthCare Technology Success Story

One of the nation's largest non-profit, integrated health care system providers, was struggling with the complexity of their rapidly expanding IT infrastructure, an infrastructure coming under increased pressure from the business as both regulations and real-time demand for information increased.

As the company was exploring the benefits of better Change Management and control procedures, problems with critical applications got the attention of senior management and convinced them of the need for a full change management assessment. Evergreen was selected to deliver the assessment, based on their proprietary blend of strategy, process and technology consulting capabilities.

The client, unfamiliar with ITIL concepts, had explored best practices in Change Management and selected CM2 as their best practice model. Evergreen brought expertise in both CM2 and ITIL to the project and combined it with their proven Q2V (Quick Time to Value) assessment techniques.

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Table of Contents

  • Systems Assesment
  • Recommendations and Implementation
  • Conclusions

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This whitepaper and other white papers are provided free of charge by Evergreen Systems, a leading ITIL consulting firm that assists firms with IT process improvement, change management, asset management, ITIL training and more.

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