Insurance Technology Success Story

This major insurance carrier wanted to define a clear path towards integrated IT services, and they needed a new technology platform to support their vision. They had outgrown their current service desk platform and needed capabilities that it didn't provide. They needed to not only document their current service desk architecture but also to implement IT best practices on a newer platform that could support all ITIL service level management functionality. They needed a detailed baseline of their current architecture, a gap analysis that highlighted voids between their current environment and their desired state and system integration of new, supporting technology. Their developers and IT professionals didn't have all the skills required for the project so they called on Evergreen.

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Table of Contents

  • Project Objectives
  • Assesment
  • Recommendations
  • Conclusion

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This whitepaper and other white papers are provided free of charge by Evergreen Systems, a leading ITIL consulting firm that assists firms with IT process improvement, change management, asset management, ITIL training and more.

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