IT Asset Management (ITAM) Benchmark Assessment

A Special Report for ITAM Practitioners in the Financial Services Sector

145 respondents from 98 companies, organizations and institutions participated in Evergreen's annual ITAM benchmark assessment conducted at the Gartner Group's September 2005 IT & Software Asset Management Conference.

This report provides our analysis of the overall market trends shaping the future direction of ITAM in the Financial Services sector based on survey data and our experience consulting in large, diversified financial services organizations.

The survey data suggests key areas for improvement and hidden opportunities that can be exploited to deliver business value and alignment.

As an advanced practitioner of IT Asset Management in the Financial Services sector, you'll find this report a valuable resource as you seek to make improvements in your ITAM program and provide maximum return for your company's investment in its IT assets.

 

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Table of Contents

  • Background/Executive Summary
  • Key Business Drivers
  • Better ITAM Planning
  • Current Operational Maturity Levels
  • Defining a Federated Approach
  • Lagging Indicators: Managing Additions/Deletions of Distributed and Data Center Assets
  • Leading Indicators: Business Continuity/Disaster Recovery, Sarbanes-Oxley Compliance
  • A Mixed Bag: Web Automation and Workflow
  • The ITIL Configuration Management Database (CMDB)
  • Conclusion

ITAM on the Evergreen Blog

This whitepaper and other white papers are provided free of charge by Evergreen Systems, a leading ITIL consulting firm that assists firms with IT process improvement, change management, asset management, ITIL training and more.

© 2007 Evergreen Systems, Inc. All rights reserved.