ITIL Awareness Training: Aligning IT With the Business

Are you beginning to research ITIL and learning what it's going to take for your organization to achieve alignment between IT and the business? ITIL awareness training could be your solution. ITIL awareness training gives IT professionals a broad yet detailed enough overview of all ITIL practices areas that they can begin to pinpoint their business drivers for ITIL initiatives. An ITIL awareness class 'surveys' each ITIL discipline and drills down in sufficient detail to give participants enough information to begin to assess their 'ITIL maturity' in each area and even establish Key Performance Indicators in the areas detailed below, in both Service Delivery and Support.

Whereas ITIL certification courses focus on best practices, a good ITIL awareness class applies ITIL to the 'real world' by putting ITIL in the context of the issues that IT deals with in your business. ITIL is evaluated objectively, via its history, strengths and weaknesses and then each of the 10 core ITIL processes are presented within the context of the business and analyzed for critical success factors, bottlenecks and potential problems. Sample KPIs are presented for each core process, and awareness training is highly interactive and allows participants to 'simulate' how each practice area might operate within their business, thus 'aligning' ITIL objectives with the business and giving participants tools on how to assess the 'business value' of ITIL.

Evergreen's ITIL awareness class is profiled and practical coverage of each of the 10 key processes is presented.

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