Retail Technology Success Story

This major retailer was a long-time HP ServiceCenter™ customer and a veteran of automating compliance for regulations such as Sarbanes Oxley using ITIL and CobiT™ best practices. Earlier projects had focused on reducing risk during the Change Management process by developing a consistent, streamlined enterprise Change Management process, organizing technical 'silos' in a way that enabled them to work together in a coordinated fashion and establishing a centralized Change Advisory Board. This approach contributed to a successful Sarbanes Oxley audit and also streamlined and improved the enterprise Change Management process.

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Table of Contents

  • Business Problem
  • Assesment
  • Recommendations
  • Conclusion

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This whitepaper and other white papers are provided free of charge by Evergreen Systems, a leading ITIL consulting firm that assists firms with IT process improvement, change management, asset management, ITIL training and more.

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