Service Catalog Workshop

Evergreen Systems' two day catalog workshop can kick-start your service catalog development efforts. In two days' time it delivers a 'real world' approach to service catalog development that equips participants to walk out with a basic outline of its service catalog offerings and the tools to cost, develop and implement those offerings, in a best practice manner.

This course explores the Service Catalog is a listing of standard services that IT provides to their customers and as a foundation for defining services and communicating those services to the business. Particular attention is given to the developing the business value of the service catalog.

The service catalog workshop establishes a standard set of deliverables by creating business oriented agreements associated with Service Levels and their costs. The focus is on delivery of a repeatable and standardized quality of customer service.

Basic components of a service catalog are explored, including:

  • A listing of standard services IT provides to their customer
  • Foundation for defining services and communicating with their customer.
  • Standard set of deliverables
  • Underlying service levels and costs
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Table of Contents

  • Business Value of a Service Catalog
  • Two-day Workshop Agenda
  • Workshop Pricing and delivery
  • Eight Steps to Developing a Service Catalog

More ITIL Service Catalog on the Evergreen Blog

This whitepaper and other white papers are provided free of charge by Evergreen Systems, a leading ITIL consulting firm that assists firms with IT process improvement, change management, asset management, ITIL training and more.

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