A good, consistent Service Design Process is critical for customer satisfaction,
This is an example of an IT service in our Service Portal where we provide business analytics. We have a brief description of the service offered so the customer can decide if this is what they are looking for. I can see that Don Goodliffe is the service owner if I need to contact someone, and I can see that it is rated 3 out of 5 stars for quality. I can also click on 3 different requests items if I want to take an action, or dig deeper below to read additional information if I wish to do so – all in one place.
Here is an example of Evergreen’s standard Service Design Process with all of the elements you need to build complete, consistent,
Best Practices for Creating an Organized Service Catalog Taxonomy
Best Practices for an Effective IT Service Design Process (A Provider's Perspective)