Webinar Recording and Slides

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Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on March 31, 2016.

Higher Education has a keen and leading interest in delivering customer centric IT Services – which is evidenced in the EDUCAUSE ECAR working model for IT Service Catalog.

The ECAR working model is a well-articulated, comprehensive working model which can help you be more successful with a Service Catalog initiative. But, how do you put it into practice? What are the tradeoffs to consider? What steps do you take, in what order and how do they impact IT?  

Join us for this Higher Education-focused webinar, where we will explore the ECAR framework and answer these questions. We will also demonstrate the ECAR Service Catalog model built into a visual Service Taxonomy mind mapping technology - which can make it easier to create, adopt and manage the model in your organization. Finally, we will demonstrate our view of an advanced, Employee Self Service Catalog & Portal solution for Higher Ed (built on ServiceNow).   

Hosted by Don Casson, CEO and Jeff Benedict, ITSM Practice Manager and Innovation Leader, Evergreen System