Webinar Recording and Slides

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Please complete the form on this page to access the PowerPoint slides (.pptx file) - includes presentation script - and a link to the recorded event. Presented live on January 21, 2016.

Many are calling 2016 the year of the Customer, the year that Dev-Ops takes off, or the year where Cloud goes mainstream.  

Success in any of these requires excellent design & delivery of IT Services. Are you ready for this? Our experience shows that over 80% of Service Catalog projects are failures - in the customers' eyes.  

You don’t have to be a statistic! :)  

Please join us for this webinar where we will clearly identify the 5 major pitfalls and how you can plan to avoid them – while also sharing 5 key, high value areas where your Service Catalog can deliver exceptional strategic & business value, that aligns with those key 2016 initiatives.  

We will also demo these concepts in action in our always evolving view of a very advanced Employee Self Service Catalog & Portal (built on ServiceNow)