Webinar: Managing an IT Service - A Day in the Life of an IT Service Owner. Presented live on March 16, 2016.
Webinar: 5 Keys to Simplified Asset & Configuration Management. Presented live on March 1, 2016.
IT Service Catalogs – Apply Amazon's Secrets for Your Success. Presented live on February 11, 2016.
IT Service Catalog - 5 Project Traps and Failures... and How to Avoid Them! Presented live on January 21, 2016.
Is Your Service Catalog a Turkey? Presented live on November 24, 2015.
5 Keys to Good Service Design in IT Service Catalogs. Presented live on Oct. 30, 2015.
Architecting ITSM for IT Self-Service Success. Presented live on October 21, 2015.
CMDB's Role in the Design and Delivery of IT Services. Presented live on October 6, 2015.
Use a Service Taxonomy to Organize and Manage Your IT Services: Can A Service Taxonomy Boost Your Service Catalog Success? Presented live on September 24, 2015
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Presented live on September 10, 2015.
5 Steps to Prepare Your Organization for a Successful Service Catalog Project. Presented live on August 20, 2015.
How Service, Request, Business and IT Service Catalogs Fit Together. Presented live on July 30, 2015.
"Amazon-Like" IT Service Management. Presented live on July 9, 2015.
IT's Future: A Day in the Life of a Service Owner. Presented live on June 24, 2015.
New Life for the CMDB: A Critical Role in IT Service Delivery. Presented live on June 2, 2015.
Service Catalog, Service Portfolio and Service Taxonomy: The Big 3 of Customer-Centric IT. Presented live on May 15, 2015.
3 Surprising Keys to Great IT Services. Presented live on Friday, May 1, 2015.
Service Catalogs: 5 Keys to Good Service Design. Presented live on Friday, April 17, 2015.
Separate IT & Business Service Catalogs? Is that the best idea? - Presented live on Wednesday, April 1, 2015.
Service Catalog vs. Service Portfolio – Presented live on Friday, Feb 27, 2015.
Service Catalog - 5 Keys to Great Employee Self Service. Presented live on Wednesday, Feb. 11, 2015.
How to Build a Service Catalog Taxonomy. Presented live on Thursday, Jan. 15, 2015.
How to Build a Successful Service Catalog - 5 Tips! Presented live on Tuesday, Dec. 16, 2014.
Leveraging Service Catalog to Transform Services Delivery at Argonne National Lab. Presented live on Thursday, Dec. 4th, 2014.
Service Catalog Balanced Design Yields Happy Customers and Automation of IT’s Work and the Enterprise App Store. Presented live on Wednesday, Nov. 5, 2014.
A Cool Use of a Service Catalog: Enterprise App Store Case Study. Presented live on Wednesday, Sep. 10, 2014.
Service Catalog vs Request Portal: 6 Characteristics that Set Them Apart. Presented live on Tuesday, Sep. 30, 2014.
Beautiful Service Catalogs Customers Love: Five Core Design Principles to Ensure Success. Presented live on Wednesday, Oct. 8, 2014.
Apptio Service Desk Insights for ServiceNow: Are You the CEO of Your Service Desk? Presented live on Thursday, Oct. 16, 2014.
The Most Interesting Service Catalog in the World (What is it? Find out in this 3-minute video!)
Service Catalog and IT Transformation (ServiceNow Knowledge14 interview - 2 minutes)
IT Service Catalog Taxonomy (5 minute video of our prebuilt solution)
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