"Amazon-Like" IT Service Management. Presented live on July 9, 2015.
IT's Future: A Day in the Life of a Service Owner. Presented live on June 24, 2015.
New Life for the CMDB: A Critical Role in IT Service Delivery. Presented live on June 2, 2015.
Service Catalog, Service Portfolio and Service Taxonomy: The Big 3 of Customer-Centric IT. Presented live on May 15, 2015.
3 Surprising Keys to Great IT Services. Presented live on Friday, May 1, 2015.
Service Catalogs: 5 Keys to Good Service Design. Presented live on Friday, April 17, 2015.
Separate IT & Business Service Catalogs? Is that the best idea? - Presented live on Wednesday, April 1, 2015.
Service Catalog vs. Service Portfolio – Presented live on Friday, Feb 27, 2015.
Service Catalog - 5 Keys to Great Employee Self Service. Presented live on Wednesday, Feb. 11, 2015.
How to Build a Service Catalog Taxonomy. Presented live on Thursday, Jan. 15, 2015.
How to Build a Successful Service Catalog - 5 Tips! Presented live on Tuesday, Dec. 16, 2014.
Leveraging Service Catalog to Transform Services Delivery at Argonne National Lab. Presented live on Thursday, Dec. 4th, 2014.
Service Catalog Balanced Design Yields Happy Customers and Automation of IT’s Work and the Enterprise App Store. Presented live on Wednesday, Nov. 5, 2014.
A Cool Use of a Service Catalog: Enterprise App Store Case Study. Presented live on Wednesday, Sep. 10, 2014.
Service Catalog vs Request Portal: 6 Characteristics that Set Them Apart. Presented live on Tuesday, Sep. 30, 2014.
Beautiful Service Catalogs Customers Love: Five Core Design Principles to Ensure Success. Presented live on Wednesday, Oct. 8, 2014.
Apptio Service Desk Insights for ServiceNow: Are You the CEO of Your Service Desk? Presented live on Thursday, Oct. 16, 2014.
The Most Interesting Service Catalog in the World (What is it? Find out in this 3-minute video!)
Service Catalog and IT Transformation (ServiceNow Knowledge14 interview - 2 minutes)
IT Service Catalog Taxonomy (5 minute video of our prebuilt solution)
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