ITIL® Survey Results and CMDB
Key Topics
Strategic Views
ITIL Brings Great Opportunity (and Risk) to the Enterprise IT Landscape
- Evergreen's 2006 ITIL Maturity & Best Practices White Paper -- Survey data from Evergreen's latest ITIL Benchmark is analyzed, pointing out both opportunity and significant risk for enterprises embracing ITIL. Analysis includes a review of top barriers to success with ITIL and approaches to leveraging those challenges to improve the odds of success with ITIL.
- The ITIL Configuration Management Database (CMDB) -- Take advantage of current projects to introduce the CMDB to the enterprise. Whether driven by disaster recovery improvement, a move to shared or virtual environments, or simply to allow for expansion, many organizations are re-engineering data centers. This effort often uncovers a lack of configuration knowledge in the data center, exposing a depth of risk that is uncomfortable. ITIL's CMDB can help fill this gap and deliver rapid business value.
- Process/Policy Frameworks and Alignment -- A tremendous opportunity exists for organizations to align ITIL and CobiT frameworks to increase enterprise efficiency, and reduce risk. Yet many organizations are blind to this opportunity. By not paying attention to a higher level view of process and compliance frameworks, many are missing the opportunity to simplify IT and prove the business value of compliance.
Latest Updates
ITIL Business Value Assessment and Roadmap -- Many ITIL programs are starting ITIL without a clear, consensus-based plan. Often, organizations have multiple ITIL activities, such as service management improvements, service catalog efforts, SLA enhancements, change management improvements, release management activities, and CMDB projects, going on all at the same time. They aren't coordinated in a single, logical plan, and they don't have clear business value identified or consensus established between the groups that must work together for success.
If any of this seems familiar, please consider our fixed price, 30-day ITIL Business Value Assessment and Roadmap. In the space of one month, you can go from confusion to clarity, consensus and a documented plan.
Weblogs
Are you struggling with cost justifying ITIL implementation to executive management? Evergreen CEO, Don Casson, discusses the ins and outs of the most effective methods of developing and communicating return on investment for IT organizations evaluating technology. A cookbook approach and a detailed discussion of the real thinking between 'hard' and 'soft' dollar savings and efficiency gains make this informative blog an easy read, and one you'll want to save for future reference. Check out Evergreen's blog.
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