Vol 1 No 4

The Business Value of ITIL® and Utilizing Change and Configuration Management

Every issue of Evergreen Strategies explores key challenges facing IT organizations today, with common-sense approaches to addressing those challenges and transforming IT operations. Topics in this edition focus on proving the business value of ITIL, as well as in-depth explorations of the power of Change Management, and in particular, its relationship to and tight integration with configuration management.

Strategic Views

Proving the Business Value of ITIL Through Change Management -- This briefing was presented at a Hewlett-Packard sponsored InformationWeek TechWebcast, conducted on Wednesday, June 7 from 12:00 noon to 1:00 p.m. ET. The webcast, attended by over 250 IT professionals, discussed proving the business value of ITIL through Change Management, and provided a top down review of ITIL (Information Technology Infrastructure Library) best practices. The webinar went on to discuss how these practices are implemented via the Change Management process, and how Change Management translates into business value. The presentation culminates in a case study review of Change Management recommendations that were implemented and integrated using IT Service Management software.

Sample Change Management Assessment -- This detailed 28 page document outlines in depth the analysis, road map and action plans formulated for the implementation of Change Management in a typical organization. Analysis and recommendations are provided in the areas of organizational implications, change governance, change initiation, change review, change coordination, change evaluation and close, configuration management and problem management. This $30,000 value is offered free of charge to subscribers of Evergreen Strategies.

Latest Updates

Join Don at the HP Software Forum in Miami Beach June 19-23 at the Miami Beach Convention Center. (For more information, visit http://www.hpsoftwareforum.com/miami.) Don's session, Realizing the Business Benefits of an Enterprise Wide Change Management Solution, will be held on June 21. Stop by Evergreen's booth and explore one of our featured topics with Don or our other consultants. The emphasis will be on getting business value for your ITIL investment, and our top consultants will be there to discuss topics that include building a business case for ITIL, Change and Configuration Management, CMDB and Service Catalogue.

Survey Results Coming Soon

Results from the Change Management Survey filled out by participants at the Minneapolis ITSMF conference have been tabulated and a white paper analysis of results is available to download.

A few findings:

The top 3 business drivers for the improvement of Change Management are service quality, efficiency and cost reduction, with service quality leading at 67%.

More than 36% of respondents say that they using ITIL best practices to re-engineer and end-to-end enterprise Change Management strategy.

Almost 48% if respondents are using Change Management today to plan and execute release management.

More than 58% of respondents define Change Management as a single, enterprise wide IT Change Management and policy system.

Weblogs

Are you struggling with cost justifying ITIL implementation to executive management? Evergreen CEO, Don Casson, discusses the ins and outs of the most effective methods of developing and communicating return on investment for IT organizations evaluating technology. A cookbook approach and a detailed discussion of the real thinking between 'hard' and 'soft' dollar savings and efficiency gains make this informative blog an easy read, and one you'll want to save for future reference. Check out Evergreen's blog.

About the Evergreen Strategies Newsletter

Evergreen Strategies is a periodic newsletter distributed to clients and associates of Evergreen.

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