Nine Steps to a Successful CMDB Program and ITIL® Awareness and its Value

Every issue of Evergreen Strategies explores key challenges facing IT organizations today, with common-sense approaches to addressing those challenges and transforming IT operations. Topics in this edition focus on implementing a successful change, configuration and release management program and ITIL awareness and its value to the organization. Learn about our new web site and take advantage of all of its valuable resources, ranging from white papers, surveys, podcasts, manuals and guides, as well as success stories and case studies in a variety of industries.

Highlights of this issue include the following:

Evergreen's new 9 step detailed guide on how to implement a successful change, configuration and release management program.
A look at how ITIL awareness might impact your organization.
A walk-through of Evergreen's new web site with highlights on all its available resources, including new white papers, guides, manuals, surveys, research, podcasts, success stories and case studies from a variety of industries.

Strategic Views

Nine Steps to Implementing a Successful CMDB -- This prescriptive white paper/guide lays out step-by-step directions for the successful implementation of a CMDB, with specific references on the relationship of the CMDB to Change Management, Release Management, Configuration Items, Asset Management and Service-Oriented Architecture (SOA).

The guide walks through definitions and examples of what a CMDB is and is not, discusses and quantifies the value of a CMDB and details how Configuration Items (CIs) are defined, organized and mapped. Also discussed in detail is CMDB as a master tool for bringing all Configuration Items (CIs) under centralized Change, Configuration and Release management control.

All varieties of discovery methods (including probes) are detailed and analyzed, and in the case of automated discovery, vendors and tools are listed with notations on product weaknesses to avoid. The relationship mapping section covers configuration and virtual relationships and the suggested scope of mapping is outlined. The guide culminates in a discussion of the creation of views and detail on CMDB maintenance, including personnel and skill sets required to administer the CMDB on an ongoing basis.

Learn how your organization can improve your change governance, security and regulatory compliance, reduce problem resolution time, improve 'real time' management of the data center server and software footprint, and accelerate and simplify all of your ITIL initiatives.

ITIL Awareness Training: Are you interested in enabling ITIL in your organization or have you begun an ITIL initiative that you aren't satisfied with? What about ITIL awareness training? Are you interested in bringing your IT organization up to speed on the definition, value and components of ITIL? Learn more about ITIL Awareness Training.

Latest Updates

Evergreen Has a New Web Site

Check out our new web site at www.evergreensys.com . You can find everything you're looking for in the areas of ITIL and IT process improvement documents, including research, manuals, guides, reports and more. Some highlights are detailed below:

Check out the tools section for survey and research results, podcasts, white papers, manuals, guides and more. (Sneak peak- download Dr. ITIL's interview with Don Casson on ITIL.)
See the industries section for case studies and success stories for ITIL and IT process improvements in the banking, health care, retail, government and insurance industries.
Check out the services section to view our services, from assessment to detailed ITIL process improvement services.
View our technology section and get in-depth coverage on how Fortune 1000 clients use technology to align their various industries with the business through integrated service platforms, centralized change and configuration management and control and web-based self-service help desk ticketing.

Weblogs

Evergreen also has a new blog with exciting posts on a variety of ITIL and IT process improvement topics, including the follow:

'Real life' ITIL implementation business problems
Post Implementation Reviews- worth it or not?
ITIL and SOA- what's the link?

About the Evergreen Strategies Newsletter

Evergreen Strategies is a periodic newsletter distributed to clients and associates of Evergreen.

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