Is Configuration Management and the CMDB the only real solution for managing change in high-volume change environments?

ITIL best practices make a strong case...

developing the business case for change and configuration management and the CMDB

This white paper builds the case for Configuration Management and the development of a CMDB in enterprises with fragmented and multi-functional IT infrastructures. Tools for gathering data for the development of metrics and ROI for this best practice CMDB/Configuration Management/Change Management case are provided, including:

  • Business process reengineering
  • Change management lifecycle improvements
  • Change management approval board activities
  • Change and configuration management executions
  • Metrics to support and make the case for improved change and configuration management and the CMDB