IT & ITIL® White Papers

Evergreen offers some of the most comprehensive white papers on ITIL topics in the industry, all at no charge to clients or prospective clients. View the titles below for areas of interest.

Developing the Business Case for Change and Configuration Management and the CMDB

This paper presents the thesis that configuration management and CMDB are all about change management control. Learn the 'real' motivation for implementing configuration management and a CMDB - that is bringing all IT resources under centralized change management control. Download this compelling guide: Business Case for Change and Configuration Management and CMDB

How to Implement a Succesful CMDB

Download Nine Steps to Implementing a CMDB.

This practical 'how to' guide provides all technical detail necessary to implement a CMDB. Spans topics from the definition of a CMDB to the details of CMDB administration and ends with appendices that cover the roles and responsibilities associated with implementing a CMDB, skills sets required to maintain a CMDB and a listing of CMDB vendors with notes on product weaknesses to avoid.

Developing the Business Case for ITIL

Download The Business Case for ITIL.

This white paper presnets a complete 'how to' toolkit for developing the business plan for implementing the IT Infrastructure Library (ITIL) best practices into the enterprise. Includes templates for capturing all relevant data from ITIL practice areas, business case metrics and strategy development.

Covers strategic objectives and best practices, as well as operational components such as SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).

How to Develop a Service Catalog

Download How to Develop a Service Catalog.

This guide presents eight clear cut steps to developing a service catalog, ranging from business motivations for Service Catalog development to strategies for adoption.

Service Catalog Two Day Workshop

Download the offering summary for the Service Catalog Workshop as a .pdf.

View the offering summary for the Service Catalog Workshop on our site.

Evergreen Systems' two day catalog workshop can kick-start your service catalog development efforts by delivering a 'real world' approach to service catalog development that equips participants to walk out with a basic outline of its service catalog offerings and the tools to cost, develop and implement those offerings, in a best practice manner.

How to Develop an Asset Management Program

Download How to Develop and Asset Management Program.

This 'how to' guide lays down seven steps to an effective asset management program and spans topics from strategies to supporting technologies. Also synopsizes best-of-breed technologies and highlights its new offering, which combines analysis, consulting, implementation and software from the HP Openview^TM AssetCenter suite, for a fixed price.

Asset Management Assesment Results

Download the 2005 Asset Management Assesment Resuts for the financial sector.

This 2005 survey details responses from the financial services sector on enterprises' approach to asset management.

ITIL Initiative Workshops

Download information about ITIL Initiative Workshops.

ITIL initiative workshops span a variety of ITIL initiatives and can help maximize and speed your time to market for ITIL implementation. Workshops may include an ITIL overview, a Service Catalog overview, a Change Management overview or a CMDB overview.

ITIL Awareness Training

Download information about ITIL Awareness Training.

ITIL awareness is tailored to IT organizations that have targeted educating their IT and executive management groups to ITIL. Practical coverage of each of the 10 key processes is presented.

Business Value of ITIL Survey Results

Download the Business Value of ITIL Survey Results.

This survey illustrtes the thinking behind how and why businesses develop the business value of ITIL. Results showcase the difference between large enterprises' strategic objectives and their underlying support for those objectives.

Sample Change Management Policies and Procedures Guide

Download the Change Management Policies and Procedures Guide.

This detailed 'pro forma' change management procedures guide is used by a variety of Fortune 5000 enterprises as the basis for their internal change management procedures.

Change Management Assesment

Download the Change Management Assesment

This is an actual Evergreen work product that profiles a typical enterprise change management assessment.

Change Management 2006 Q3 Survey Results

Download the Change Management 2006 Q3 Survey Results

This 2006 survey explores enterprise approaches to change management. Results include the top three business drivers for change management, motivations for using ITIL and plans implementig change management policies.