Complimentary 1/2 Day Service Catalog Workshop

“How to Deliver IT Services Like Amazon” – Service Catalog Best Practices Workshop:

IT is not good at building engaging customer experiences. Why? Because we are IT people! If we were good at it, we’d be in Marketing. 

But executives want an “Amazon-like” IT experience, and we’re going to show you how it can be done. 

  • What do our customers want and need?  
  • How do we design & build quality IT Services our customers will love?
  • What are the right Service Catalog best practices?  
  • What are the tools & processes that underpin successful Service Catalogs? 

Evergreen’s ½ Day Service Catalog Workshop can help you answer these questions and get you thinking about IT Services from the customer’s perspective– what we call "Customer-Centric ITSM". 

Service Catalog Workshop Agenda:

  • 8:00 - 8:30 am: Check-In and Breakfast
  • 8:30 - 9:30 am: Service Catalog Best Practices
  • 9:30 - 9:45 am: Self-Service Catalog and Portal Demo Part 1 (Built on ServiceNow)
  • 9:45 - 10:00 am: Break
  • 10:00 - 10:30 am: Service Taxonomy - Design and Best Practices
  • 10:30 - 11:00 am: Service Design Process - Best Practices and Examples
  • 11:00 - 11:15 am: Self-Service Catalog and Portal Demo Part 2 (Built on ServiceNow)
  • 11:15 - 11:30 am: Q&A

The Service Catalog Best Practices session educates you on customer centric Service Catalog essentials, customer centric ITSM best practices and a common Service language your team can use to improve communications. Additionally, we identify & review the core, essential processes underpinning an effective customer centric catalog such as Service portal design guidance, Service taxonomy, Service governance & ownership and the Service design process. This is followed by a brief demo showcasing a customer-centric, Self-Service Catalog & Portal solution, built on these key components.

We then dive deeper into the definition and use of a visual Service Taxonomy framework for organizing and managing hundreds or thousands of services effectively; followed by a deep dive into the Service Design Process, showing the power of a clear, consistent process in building efficient, high-quality Services.  This is followed by a brief demo showcasing the customer-centric Self Service Catalog & Portal solution from the Service provider’s perspective, wrapping up with a Q&A session. 

It is a fun, fast paced 3 hours, where you can also meet and share ideas with your peers in the industry, facing the same challenges that you are.

Download Printer Friendly Version!

 

Workshop Benefits Include:

  • Get a clear picture of a powerful, potential future state of IT Services in your business

  • Learn the 5 key design principles for creating an “Amazon like” Service Catalog your customers will love & use

  • Gain a much better understanding of the next wave of Service-driven IT & how it applies your business

  • Understand the key functional areas that underpin a successful, customer centric Service Catalog, and how you use them to your benefit

  • Learn how a visual Service Taxonomy can dramatically simplify the organization & management of large numbers of Services

  • Gain an understanding of the power & use of a complete Service Design Process for easily building consistent, high quality Services

  • Learn the magic of “lights out” Services – the powerful combination of beautiful self-service AND automation to make happier customers AND actually eliminate IT work

Contact us for more information and a location near you!

Blog

Fresh updates on the industry

View All Posts

The Five Keys That Underpin Success for Asset & Configuration Management

  How willing would you be to take on a project that has a success rate of just 15 percent? If ...
Read More

Best Practices for Creating an Organized Service Catalog Taxonomy

What Is a Taxonomy? Quite simply, a taxonomy is the science of naming and classifying things. ...
Read More