ITIL® Consulting Services

Evergreen's ITIL and ITAM consulting services can assist your organization in all areas of IT process improvement. We offer specialized engagements in the areas of Service Catalog development, Change Management governance and control, Configuration and Release Management and Control and CMDB development, as well as Asset Management program development.

Evergreen's No Risk IT Asset Management (ITAM) offer combines automated enterprise discovery with software license and hardware maintenance contract auditing and reconciliation to guarantee you savings of $500,000 or you pay nothing for the Evergreen consulting fees. Results show you your own IT asset data formatted and organized in HP's AssetCenter software and assets are discovered using HP's Enterprise Discovery tool. No services or software are charged to you until your savings have been documented.

Our Service Catalog engagement helps clients develop Service Catalogs through an eight step approach which develops attributes that include service structure, service description, operational level agreements, service level agreements and all related costs.

Our Change Management engagement helps organizations balance technical and business risks, through a detailed assessment and an organized approach to centralized change and configuration management control. A Change Management engagement with Evergreen Systems helps the client with:

• designing new workflows
• defining new roles and responsibilities
• collecting different types of data
• managing service levels
• acting on feedback from dashboards
• integrating disparate databases
• change Management programs
• configuration and Release Management programs and CMDB
• asset Management programs
• all other ITIL and IT process improvement practice

Evergreen's CMDB engagement is designed to take an organization's inventory, assets, problem, incident and change management processes and systems to the next level of organizational efficiency by delivering policies, processes and disciplines for effectively identifying, controlling, auditing and managing configuration data. The project is designed to create and capitalize on a global ITAM lifecycle processes and yield an integrated CMDB with both tactical and strategic organizational benefits.

Strategically the project is designed to deliver:

• Business Value Alignment
• Organizational Readiness
• Policy and Process Compliance
• Technology Enablement
• Standards and Governance

Tactically the Evergreen CMDB engagement focuses on the configuration management process, the actual CMDB database and Configuration Management Automation (CMA).

Evergreen's CobiT Consulting Program

Evergreen also offers consulting services in all other areas of ITIL, ITAM and IT process improvement.