ITIL® Initiative Jumpstart Workshops

The Evergreen ITIL Initiative Jumpstart Workshop is a unique program that combines:

Overview orientation on the ITIL initiative of your choice:

ITIL Best Practice Overview
Service Catalog
Change Management
CMDB

Practical, interactive workshops lead by working ITIL practitioners

Customized to your industry and your organization's needs
Focusing on business drivers, ROI and business case development
Interactively designed to culminate in a high-level ITIL roadmap and action plan for your organization

Workshops lead by practitioners who can go on to help implement your target ITIL initiatives

Workshop leaders are not just trainers but ITIL practitioners with an average of 7 years process/technology implementation experience
Leave the workshop with abbreviated assessment and action plan

'Real-World' approaches

Leave-behind consulting templates
Maturity assessment tools with interpretation keys
Surveys of best-of-breed supporting technologies

Affordable pricing

Flat-rate pricing starting as low as $3,000
Delivered on site with up to 16 students per session

Choose from 4 workshops and compress 6 months' work into two days. Jump-start your initiative and get cross-functional groups on the same page, all at the same time.

ITIL Overview - with a history of ITIL. All 10 core ITIL processes covered in detail with definitions, activities, Key Performance Indicators, critical success factors and case studies. 'Real world' simulations overlay ITIL processes on to your business.

Change Management - covers initiating changes (RFCs); assigning change categories; assessing risk and business impacts of change; change approvals and CABs; workflow analysis; implementing change; testing; acceptance; reporting.

Service Catalog - covers the value and risks of service catalogs as well as 8 steps to developing your own; includes templates, toolkits and delivery plans.

CMDB and Configuration Management - covers underlying asset discovery and centralized repositories, configuration items and the 'universal' CMDB concept.

ITIL Overview Workshop

1-day workshop for $4,500 or ½-day executive session for $3,000 or 2 half-day sessions for $5,000. 16 participants per session, delivered on site. Materials furnished. Workshop covers:

Definition, history, pros and cons of ITIL
Review 10 ITIL core processes
Activities and process control of core processes
Review of ITIL 'maturity' assessment
Critical success factors and potential bottlenecks
Key Performance Indicators for core processes
Case studies
Business case and ROI development
'Real-world' simulations of how ITIL processes could be overlaid in your organization
Survey of supporting 'best-of-breed' technologies with feature/benefits review

Service Catalog Workshop

2-day workshop delivered on site for $4,950 with a maximum of 16 students. Covers 8 steps to developing a robust service catalog offering. Steps include:

Definition of service families
Definition of services within service families
Mapping services to existing customers
Mapping expectations and dependencies to services
Establishing Operational Level Agreements
Establishing Service Level Agreements
Establishing costs of services
Establishing a steady state
Review of supporting 'best-of-breed' technologies with feature/benefits review

Requirements are discussed such as centralized repositories for all services. Taxonomies are developed for classifying services. Templates and toolkits provided.

Change Management Workshop

2-day workshop delivered on site for $4,950 with a maximum of 16 students. Workshop includes:

Change Management, end-to-end process defined
Workflow tasks including initiating changes, change categories and priorities
Developing the business case for Change Management, business risk and impact analysis, business unit approvals and lead times
Change reviews/acceptance process, RFCs (request for changes), CAB (Change Advisory Board) establishment and functions
Measuring change processes, reporting and quality, audit compliance
Roles and responsibilities
Review of supporting 'best-of-breed' technologies with feature/benefits review
Continuous improvement

Materials include all workshop notes and slides as well as a leave-behind sample Change Management manual.

CMDB Workshop

2-day workshop delivered on site for $4,950 with a maximum of 16 students. Covers all of the key components of Configuration Management/CMDB:

Overview of policies, processes and disciplines for identifying, controlling, auditing and managing configuration management
Configuration items defined - logical, physical and virtual - their inter-relationships, and their impact on personnel, business processes and supporting technologies
Proven Change Management technologies and processes as the key to accurate, consistent Configuration Management
Discovery, application mapping, asset, data and effective Configuration Item (CI) management
CMDB's role in full lifecycle of Configuration Management; discussion of 'universal' CMDB
Review of 'best-of-breed' configuration management automation technologies, CMDB technologies, asset management technologies

Materials include all workshop notes and slides as well as detailed implementation case studies on successful Configuration Management deployments.

ITIL Foundation, Certification and Practitioner Training

Evergreen also offers classroom-based ITIL practitioner classes and online certification classes. On-site foundation classes for $12,500 with all materials included.

Other Resources