Evergreen Systems Suite of Support Services

Evergreen offers several different types of support services on HP Enterprise Operations software, including:

•  HP-ASMP-S (Authorized Services Management Partner) software support services, which includes first-level support of HP Service Manager, HP Asset Manager and HP Client Enterprise software.
• Continuing services, which offer your organization ‘selective outsourcing’ for help desk application Service Manager, HP Asset Manager and/or HP Client Automation (remote desktop automation and control) software.

If Evergreen provides your software support services, you can submit a question by going to the 'Contact Us' section on the lower right hand section of this page and select 'Software Support' from the pick list, under inquiry type.  Submit your question in the comment section and an Evergreen Systems technical support professional will be glad to answer your questions.

Evergreen ASMP-S Support Services

As an HP Platinum partner, we are members of HP’s ASMP-S program, which represents the highest level of collaboration between HP and specially selected software business partners for the delivery of HP Software support. Only those partners with a proven level of HP Software expertise can become an ASMP-S partner that can offer your organization a comprehensive range of support services on HP Enterprise Operations software, including updates and patches.

Evergreen offers ASMP-S services on HP Asset Manager, HP Service Manager and HP Client Automation software. We offer you personalized and comprehensive first-level support backed by the massive HP Software support infrastructure, comprised of more than 800 technical support engineers in 65 countries. We have direct access to HP support experts, specialized knowledge and comprehensive training resources.

Evergreen ASMP-S services on behalf of HP offer you:

• A complete end-to-end solution provider that will support every aspect of your business needs.
• A lifecycle management approach to support, from design and deployment to support and maintenance.
• A complete understanding of your IT environment and challenges to deliver a more effective level of support.

Evergreen Continuing Services

Evergreen’s Continuing Services offers your IT organization selective outsourcing. Selective outsourcing is a rising trend in IT operations, whereby companies outsource very specific functions to focused experts, enabling them to lower costs, improve quality and focus on IT activities that are core to their businesses.

Selective outsourcing allows you to tailor our services to your needs and provides you with the skills you need on demand to support your HP Enterprise Operations software applications, including:

• Service Manager
• Asset Manager
• Client Automation