Evergreen HP-Certified ASMP-S Services
As an HP platinum partner, Evergreen provides ASMP-S support on HP’s Enterprise Operations software, including Service Manager, Asset Manager and Client Automation. This program represents the highest level of collaboration between HP and specially selected software business partners for the delivery of HP Software support.
Only those HP partners with the highest levels of expertise and certification are endorsed to provide ASMP-S (Authorized Services Management Partner) software services to HP customers and only Evergreen supports the entire ITSM and BSA suite of products with the skills, structure and professionalism required by HP. Through this service we offer your organization a comprehensive range of support services on HP Enterprise Operations software, including updates and patches.
Evergreen offers ASMP-S services on HP Asset Manager, HP Service Manager and HP Client Automation software, with personalized and comprehensive first-level support backed by the massive HP Software support infrastructure, comprised of more than 800 technical support engineers in 65 countries. We have direct access to HP support experts, specialized knowledge and comprehensive training resources.
Get Direct Access to Product Experts
Evergreen software support offers customers complete end-to-end services, with access to some of the industry’s most experienced automation and service management engineers, as well as the most comprehensive group of professionals certified in ITSM and BSA technology, including Client Automation as well as Service Manager and Asset Manager.
Helpdesk Bundled with Comprehensive Support
By bundling Evergreen ASMP services with our Continued Services offer, you get state-of-the-art helpdesk and software support, including:
- Application of all maintenance updates and fixes for all Client Automation components as released by HP.
- Updates and fixes deployed and tested within the development and QA environment.
- Correction, repair and documentation of issues preventing client connection to CAE infrastructure.
- Review and reporting on infrastructure log files.
You Get a Bundle of Support with Evergreen
Your Evergreen software support services include:
- U.S.-based help desk, where you have access to highly skilled experts whose sole mission is to provide you the best customer service available for HP software. We do whatever it takes to solve your issues quickly, and we do it on U.S. time and with no ‘follow-the-sun’ hours.
- Immediate access to technology experts, who are fast, reliable and knowledgeable and are also typically less expensive than HP software support services.
- Updates and access to our proprietary site reports for Client Automation customers, with customization available.
- Designated technical account representatives, trained to navigate the ever-changing HP suite of BTO Operations software applications and equipped with the latest information on product changes and revisions.
- Professionals with a history on your account, who understand the complexity of your environment and are able to leverage the flexibility of the HP software so that you don’t have to ‘start over’ with us on every help request.
- Clearly defined and fast-acting escalation paths, utilized to expedite issues to experts and resolve incidents quickly.
You Get Options, Design and Tools with Evergreen
Included with your Evergreen software support package:
- Support renewal options, which provide additional cost savings and give you a clear picture of ALL your choices, including multi-year and pre-paid options.
- Access to HP Software Customer Connection, which provides your staff with continuous updates to white papers, updates, patches and revisions.
- Automation design review sessions, which keep your overall system design on track with your changing needs.