Support

Evergreen Software Support

Companies with software support contracts may submit support questions or request by phone or by filling out the form below. Monday-Friday 8AM to 5PM EST support requests may be submitted by: Calling 866-492-8607 -OR- Filling out the support request form below and submitting it online After-hours and week-end support may only submit telephone requests and should dial 866-298-8478. Note the following on after hours support: After-hours support is for Severity 1 (System down) issues only Customers without an Evergreen ASMP-S support contract will be charged $550 per incident per call, which includes the first two hours of work Subsequent time on after-hours support for customers without ASMP-S contracts will be billed at $275 per hour
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